Keyboard and Mouse no longer allow me to operate my PC

Mouse and keyboard no longer function

I have been using a Logitech mouse and key board fro about a year on my Gateway desktop PC .
All of a sudden it does not allow me to get to the Windows 10 password screen and then  on to my desktop.
I then removed the USB unity plugin device and connected a wired keyboard and wired mouse and started the PC .
It also would not allow me to go to the screen where I enter my password to bring up my desktop screen.

Nothing seems to work. I think I may have lost the keyboard and mouse drivers from my PC.
It may be that someone has entered my PC from the Cox cable network and corrupted these files.

I know all my data is still there but I have no way to get to it.

Any suggestion would be appreciated.

Ldufresne19
LVL 1
Lou DufresneIT Business Analyst CSM / Project ManagerAsked:
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RaminTechnical AdvisorCommented:
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CompProbSolvCommented:
If you are sure that the wired keyboard and mouse are not defective, try to get into the system BIOS at startup.  That will help identify if it is a hardware or software issue.
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CompProbSolvCommented:
@Ramin: how shall he uninstall the update if he can't get the mouse or keyboard to work?
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RaminTechnical AdvisorCommented:
I then removed the USB unity plugin device and connected a wired keyboard and wired mouse and started the PC .


Check if you can boot from a Windows media and use System Restore.
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CompProbSolvCommented:
Unless I misread this: "It also would not allow me to go to the screen where I enter my password to bring up my desktop screen.", he has no keyboard or mouse function even with the wired ones.

Booting from Windows media will also be a good test of whether this is a hardware or software issue.
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RaminTechnical AdvisorCommented:
@CompProbSolv - Perhaps I misunderstood that comment. "It also would not allow ..."

Anyway thanks for mentioning that.
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nobusCommented:
test if the keyboard and mouse do work in the bios
you can also test this when booted from windows install media - or any other bootable cd, or USB stick

** what pc model is this?  then we can show you the correct key to enter bios
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Joe Winograd, Fellow&MVEDeveloperCommented:
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Lou DufresneIT Business Analyst CSM / Project ManagerAuthor Commented:
When I comes down to it, is was a Microsoft update to windows 10 that disabled all of my USB ports.
 Since this was a desktop PC I did not have the  ability to get in to the PC and determine what Windows 10 update caused the problem. All USB ports were disabled.

This issue cost me 3 days of business and a Technical expert fee to determine and fix the problem.

Windows 10 causes more trouble then any  other operating system Microsoft has had in the past.
Most of my extended family are switching to Apple PCs which have a lot less issues.

After all these years of successful products why is Microsoft having so many problems? Go back to Windows XP and make it a safer version. It sure worked well for millions of people.

Sorry  for my rant.
Ldufresne19
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Lou DufresneIT Business Analyst CSM / Project ManagerAuthor Commented:
Thanks everyone for your assistance.
Ldufresne
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Joe Winograd, Fellow&MVEDeveloperCommented:
You're welcome, Lou. I can understand your rant. This is an ugly problem that affected lots of folks. Glad you're back in business now. Regards, Joe
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RaminTechnical AdvisorCommented:
You're welcome.
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