Wireless client being dropped from network

I am working an issue where a client device (ac:a2:13:0d:92:fb) is dropped from the our wireless network once or twice in a hour.  I found the following message in my controller log.  Based on the message below can someone give me a idea what may be going?

Thanks


Wed Feb 21 11:28:46 2018
Rogue client: ac:a2:13:0d:92:fb is detected by 1 APs Rogue Client Bssid: 84:80:2d:45:35:40, State: Alert, Last detecting AP :84:3d:c6:70:82:70 Rogue Client gateway mac ff:ff:ff:ff:ff:ff.
nh6weAsked:
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Dr. KlahnPrincipal Software EngineerCommented:
MAC block AC:A2:13 is assigned to "Shenzhen Bilian electronic CO.,LTD" which is not much help in figuring out what the device is.

"Shenzhen Bilian Electronic Co., Ltd. is a company that specializes in the production of wireless networking equipment, and provides high quality home WiFi and business WiFi equipment."

See the enlightening commentary at the link below:

https://community.linksys.com/t5/Wireless-Routers/quot-Mystery-quot-of-unknown-quot-Generic-Network-Device-quot/td-p/976102?nobounce

From where I sit it appears that you do, in fact, have a rogue / unauthorized device connecting to your network, and the reason you're seeing it get dropped periodically is because it's a rogue device and its gateway is not configured correctly.
nh6weAuthor Commented:
The strange thing is that the mac address is from a valid client.  Its a known device and the user is fully authenticated
Dr. KlahnPrincipal Software EngineerCommented:
Well, whatever it is, it appears to be periodically forgetting what its gateway is and substituting FF:FF:FF:FF:FF:FF instead.  Could well be a loose solder joint somewhere around the WiFi chip.  I can certainly see how this would upset a smart access point when a device uses the local network broadcast address improperly.

"Broadcast is possible also on the underlying Data Link Layer in Ethernet networks. Frames are addressed to reach every computer on a given LAN segment if they are addressed to MAC address FF:FF:FF:FF:FF:FF. Ethernet frames that contain IP broadcast packages are usually sent to this address."
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Craig BeckCommented:
Loose solder joint??

Forget looking at the client. It is being flagged as rogue as it is connecting to an AP on an external network with the same SSID.

It is likely roaming because of poor signal so try to improve coverage for the client so that it doesn't try to roam.

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Dr. KlahnPrincipal Software EngineerCommented:
External network with the same SSID??
Craig BeckCommented:
Yep. Ever heard of a honeypot?
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