paperport image printer is not present

paperport image printer not recognized
Rick RyderAsked:
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Dr. KlahnPrincipal Software EngineerCommented:
We'll need more information to help you with this.  What version of Windows, what version of the Paperport hardware, what version of the Paperport software, is this a new installation or an existing one, if an existing one did the software previously work, and under what specific circumstances does this error occur?
Joe Winograd, Fellow&MVEDeveloperCommented:
Hi Rick,
I see that you joined Experts Exchange yesterday and that this is your first question here, so I'll start with saying — Welcome Aboard! Dr. Klahn has already asked important questions about your version of Windows (please include the bit level) and version of PaperPort, such as PaperPort 14.5, with or without the Patch1 update, and standard or Professional (please include the BUILDID, which is in Help>About). Another important question is what do you mean by "not recognized"? The PaperPort Image Printer is a PDF print driver, not a piece of hardware, so there's no concept of having it "not recognized". Do you mean that it doesn't appear in Devices and Printers? Do you mean that it doesn't appear as a printer choice in the File>Print menu of Windows programs? Do you mean that printing to it does not result in a PDF file appearing on the PaperPort Desktop?

Over the years, the PaperPort Image Printer has been among the most problematic features of PaperPort. I can usually get it working for folks, but there have been numerous times when I could not, in which case we went with an alternative PDF print driver, as discussed in this EE article:
PaperPort - How To Create Searchable PDF Files

That's as far as I can take this until you provide more information on your PaperPort and Windows environment, as well as the exact problem you're having with the PaperPort Image Printer. Regards, Joe

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Joe Winograd, Fellow&MVEDeveloperCommented:
On the one hand, I can understand why Dr. Klahn said that there is insufficient information to develop a solution. On the other hand, I think that anyone having trouble with the PaperPort Image Printer would be well-served to read the article that I referenced in my post, which mentions numerous alternatives, including one that is installed with PaperPort (various names over the years, viz., DocuCom, Nuance PDF, ScanSoft PDF Create), and many other free ones, including Bullzip, CutePDF Writer, doPDF, Foxit Reader PDF Printer (part of the Foxit Reader install), Nitro PDF Creator (part of the Nitro Reader install), PDFCreator, PDF-XChange Printer (part of the PDF-XChange Editor install), and PrimoPDF. For anyone who can't get the PaperPort Image Printer working (which, unfortunately, does occur), this represents an acceptable, work-around solution, imo. Regards, Joe
Joe Winograd, Fellow&MVEDeveloperCommented:
For the reason stated in post #a42494991, I think that post #a42477418 is worthy as a viable alternative, i.e., a work-around solution.
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