troubleshooting Question

WEb pages getting very dark background on Samsung Tablets. Other devices and desktop OK

Avatar of Ian White
Ian WhiteFlag for Australia asked on
CSSHTMLBootstrapAndroidTablets
25 Comments1 Solution373 ViewsLast Modified:
Some HTML5 / Bootstap web pages started getting very dark background and unreadable reported by customers. On Samsung Tablets using chrome browser.  

Multiple Samsung tablet users reported this problem starting. I don't believe it is a change on our end as they pages have not been changed. They work fine on Samsung Note 8 which I have. I don't have Samsung tablet to test. The pages are fine with  all browsers for desktop and other devices as far as I know.

Please help me understand and fix how I can adjust the html / css to fix this. Or is a plugin misbehaving? I am not sure. Sorry I am not super-technical but know enough.

Here are two examples of the pages getting the dark backround on Samsung tablets

https://www.housecarers.com/homeowner-profile.cfm?mem=2145763446

https://www.housecarers.com/housesitter-profile.cfm?mem=2145596663
ASKER CERTIFIED SOLUTION
Sam WallisIt/Web Manager

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Log in to continue reading
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform for $9.99/mo
View membership options
Unlock 1 Answer and 25 Comments.
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
The Value of Experts Exchange in My Daily IT Life

Experts Exchange (EE) has become my company's go-to resource to get answers. I've used EE to make decisions, solve problems and even save customers. OutagesIO has been a challenging project and... Keep reading >>

Mike

Owner of Outages.IO
Phoenix, Arizona, United States
Member Since 2016
Join a full scale community that combines the best parts of other tools into one platform.
Unlock 1 Answer and 25 Comments.
View membership options
“All of life is about relationships, and EE has made a virtual community a real community. It lifts everyone's boat.”
William Peck

Member since 2004