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What version of Outlook are they using? What have you already done to troubleshoot the issue?
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What version of Outlook are they using? What have you already done to troubleshoot the issue?

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i tried starting over. &nbsp;by trying to remove the new certificate and that did not help. &nbsp;was unable to remove it.
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i tried starting over.  by trying to remove the new certificate and that did not help.  was unable to remove it.

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Hi,<br />
<br />
Please try to recreate a new profile.<br />
<br />
Are you able to recreate new profile?<br />
<br />
Cheers<br />
Viktor
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Hi,

Please try to recreate a new profile.

Are you able to recreate new profile?

Cheers
Viktor

jplatovsky

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the check worked AutoDiscoverServiceInterna<wbr />lUri : <a href="https://mail.fcarealty.com/Autodiscover/Autodiscover.xml" rel="ugc">https://mail.fcarealty.com/Autodiscover/Autodiscover.xml</a><br />
but the microsoft test failed
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the check worked AutoDiscoverServiceInternalUri : https://mail.fcarealty.com/Autodiscover/Autodiscover.xml [https://mail.fcarealty.com/Autodiscover/Autodiscover.xml]
but the microsoft test failed

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<div class="content wysiwyg-content">
Windows 2012<br />
MS Exchange 2013<br />
Had a Certificate everything working great.<br />
Client needed a * certificate for domain and after installing certificate any new user cannot be setup. <br />
Autodiscover does not work and any outlook user that wants to use out of office cannot communicate with the exchange server.
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Windows 2012
MS Exchange 2013
Had a Certificate everything working great.
Client needed a * certificate for domain and after installing certificate any new user cannot be setup. 
Autodiscover does not work and any outlook user that wants to use out of office cannot communicate with the exchange server.

After changing certificate cannot setup outlook accounts

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.

Windows OS

Windows Server 2012 is the server version of Windows 8 and the successor to Windows Server 2008 R2. Windows Server 2012 is the first version of Windows Server to have no support for Itanium-based computers since Windows NT 4.0. Windows Server 2012, now in its second release (Windows Server 2012 Release 2) includes Foundation, Essentials, Standard and Datacenter, and does not support IA-32 or IA-64 processors.