Outlook Forwarding Question

I have a client who is getting emails forwarded to his Outlook 2013 client from a recently retired employee.  He insists he wants these forwarded emails to appear in a folder named after the retired person, not to his own inbox.  I've created a rule to push the emails to such a folder, but they are still delivered to this folder AND his inbox AND he gets a message delivery notification on his own inbox, which he does not want either.  We're using Exchange 2013, again his client is Outlook 2013.  Any help appreciated!
Benton CookseyNetwork AdministratorAsked:
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systechadminConsultantCommented:
Did you create outlook rule or Hub transport rule... ??
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William FulksSystems Analyst & WebmasterCommented:
Double check the rule you created and make sure you have "Move it to the specified folder" checked and not just "move a copy to the specified folder". If you move a copy, it will leave the original in the main inbox folder.
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Benton CookseyNetwork AdministratorAuthor Commented:
Gaurva, I created an Outlook rule.  William, I verified the rule sepcifies "Move it to the specified folder".
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William FulksSystems Analyst & WebmasterCommented:
Can you post a screenshot of the rule as it shows in the Step 2 box at the bottom of the rule window:?
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Benton CookseyNetwork AdministratorAuthor Commented:
William...look OK to you??
Screenshot.png
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William FulksSystems Analyst & WebmasterCommented:
Ah, this just got more complicated. Your rule is good. This means you've got some corruption somewhere, and that's a much bigger pain to diagnose.

Try recreating his mail profile and let it rebuild the inbox, then check the rules again. You may have to recreate them.
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Benton CookseyNetwork AdministratorAuthor Commented:
Thanks William.  I thought I was losing my mind. haha
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William FulksSystems Analyst & WebmasterCommented:
Were you able to get this resolved after recreating his mail profile?
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Benton CookseyNetwork AdministratorAuthor Commented:
Hi William!  The user ended up canceling his request so I didn't proceed any further.  I thank you for your help.
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William FulksSystems Analyst & WebmasterCommented:
Ah OK. Can you please close out this question then? Thanks!
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