Drafts folder locks up Outlook.

Drafts folder locks up Outlook.

I have a Windows 10 user whose Outlook 2010 locks up if he tries to open his Drafts folder.  If he stays out of Drafts, he's fine.  There is one item in the drafts foder which I figured is the culprit.  Trouble is when I go into thie users mailbox on a different computer to try and delete the item, it also locks up there as well.  Is it a bad item?  Or something else?  and if so, how do I delete it?

Thanks for your help.
Damian GardnerIT AdminAsked:
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Andrew LeniartIT Consultant & Freelance JournalistCommented:
If you right-click the drafts folder and select Open in New Window, does it still lock up?

Also, have you tried right-clicking the drafts folder and selecting "Clean up folder" ?  That may help.

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Damian GardnerIT AdminAuthor Commented:
well that did it!  I was able to right-click and then delete the item in there.  now it doesn't freeze up.  thanks much!
Andrew LeniartIT Consultant & Freelance JournalistCommented:
Great to hear you got it sorted Damian. Glad I was able to help.
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