trouble connnecting active directy account to SQL

We have been instructed by the IT director to created an active directory service account and give it "access to a SQL 2016" database. In our test environment, we have several active directory user accounts that have been granted Sys Admin on our test databases and we can connect fine. Today we created the same kind of AD account and logged into our SQL server and opened Management Studio, from there we tried to connect to our production database with WIndows Authentication and our active directory service account but got the error "18456". We created a local SQL server account with the exact same username and password and are able to connect SQL Server Authentication, however that is not what our director asked for. Does anyone know the error we are getting and what might be different about our production SQL server?
LVL 1
Thor2923Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Vitor MontalvãoMSSQL Senior EngineerCommented:
When using Windows Authentication you need to run the Management Studio with the AD account that you've created.
For that you need to login in the machine with that AD account credentials or when you're logged in with a different user, right-click on the SSMS icon, at the same time you press the Shift key, then you can choose the option "Run as different user", where you'll need to provide the AD account credentials. With that you'll be connect to SQL Server with the provided AD account.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Vitor MontalvãoMSSQL Senior EngineerCommented:
Solution provided.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
SQL

From novice to tech pro — start learning today.