Laggy mouse and touch pad

I have a new Acer Spin SP515-51N laptop. Having problems with the mouse cursor lagging. This happens with a USB mouse as well as the touch pad whenever the machine gets slightly busy. For example if the machine is downloading emails the mouse will lag until it is complete. Have updated everything I can find and tried a few different things I found on the internet without any luck. Help would be greatly appreciated.
Acer.JPG
BIT247Asked:
Who is Participating?
 
BIT247Author Commented:
So I ran Driverpacks again today and there were a bunch of new drivers. Seems to be behaving now.
0
 
nobusbiljart fanCommented:
i would turn it in for a warranty repair/ replacement
if it does not wwork from the start - what's next to happen ?
0
 
RaminTechnical AdvisorCommented:
Do you have any Antivirus on your System ?

try to Uninstall it and retest.

More Options:
https://www.drivereasy.com/knowledge/solved-mouse-pointer-lags-or-freezes-in-windows-10/
0
Cloud Class® Course: C++ 11 Fundamentals

This course will introduce you to C++ 11 and teach you about syntax fundamentals.

 
BIT247Author Commented:
I have removed the Antivirus and it is still the same.
0
 
RaminTechnical AdvisorCommented:
Check my previous link for more options.
0
 
RaminTechnical AdvisorCommented:
Click on Start >> type msconfig >> hit Enter >>  select Services tab >> make sure to select (check) the Hide All Microsoft Services check box, and then click Disable All >> Click OK.

 When you are prompted, click Restart. now check if the problem is fixed, if so then one of the services must be the cause of problem.

You can do the same with Startup tab.
0
 
Sam Simon NasserIT Support ProfessionalCommented:
since you are talking about internal and external mouse, then's not a hardware issue.
did you tried updating the chipset? download mouse drivers (synaptics)?
0
 
BIT247Author Commented:
None of the others helped.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.