Keyboard and Mouse not working of several machines.

This is really really odd.

Windoes 10 pro & Enterprise....Keyboard and mouse stop working.

Yes before you tell me to go to reddit I got my 3rd machine this morning.  We are talking wired keyboards and mice.  All are members of my domain....and it is really causing me a huge worry.  Vipre says no virus, for what it is worth.  You plug in a new keyboard and mouse and nothing.

You can remote into the machine and make everything work....handy for getting files off that users know they are not to save locally....but hay I am a nice guy.

To correct this we have done two things....a total reload....and a windows repair....that takes longer and I am still reloading all my apps anyway.

I am going to hold this last machine so I have a down one, Replacing this users with a spare.

I have looked and looked and nothing....everything is stupid stuff, batteries in keyboard, bad keyboard....that jazz.  This is not it.  

Keyboard and mouse work till windows loads,....IN setup and such.

On the last machine I removed the mouse and keyboard to try to let windows discover it again, no luck, I removed all the usb devices, no luck (in device manager via a remote session)

We tried PS2 keyboards and mice and those do not work as well....inside of windows....this would make me think it is not a usb issue.

Playing with the last one a few minutes ago...in remote in you do not see the mouse arrow...you have a dot.  Just noticed that.

This is so odd.
CCSO691Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

CCSO691Author Commented:
I wanted to add....we plugged in a new keyboard on our bench....windows comes up and says hay we see a new lenovo keyboard...setting up drivers....but still it will not work.

So windows is seeing the new device plugged in.

Man this is so odd.
Dr. KlahnPrincipal Software EngineerCommented:
What does Malwarebytes say?

(If it's not already installed, get a copy but don't pay for it.  The free version is more useful in my opinion, as it does not hook into the running system.)
RaminTechnical AdvisorCommented:
Uninstall Update KB4074588,  reboot your PC and test.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Python 3 Fundamentals

This course will teach participants about installing and configuring Python, syntax, importing, statements, types, strings, booleans, files, lists, tuples, comprehensions, functions, and classes.

CCSO691Author Commented:
I have attached the export from malware....it found some reg issues, and I told it to quarantine that stuff....I did not see anything that jumped out at me, and after reboot the issue is still there....no KB or mouse.
export.txt
JohnBusiness Consultant (Owner)Commented:
we have done two things....a total reload....and a windows repair....that takes longer and I am still reloading all my apps anyway.

A Windows 10 Reset makes you reload your applications. A Windows 10 Repair Install can Keep Everything.

When you get a machine running, update BIOS and Chipset drivers. If you want to update the Video driver, create a restore point first.
JohnBusiness Consultant (Owner)Commented:
I have attached the export from malware. ...  I did not see anything that jumped out at me  <-- Agree
CCSO691Author Commented:
Thank you so much.
RaminTechnical AdvisorCommented:
You're welcome.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows OS

From novice to tech pro — start learning today.