Problems in Detect SRM Database

Good Morning,

Currently I try to change the password of the SRM version 5.8, motivated that we use the user administrator to enter both the Vcenter and the SRM, at the moment of modifying the installation of the SRM it indicates the following error:

A DataBase has error ocurred.

And then it tells me the following error with the DSN system: - See image.

I go to the odbc to validate the connection and I do a conection test and it is satisfactory. In addition, the service is down, and I have the service user with whom I should start and it does not raise, I am also logged into the server with the service user.

It should be noted that the service was up all the time, I had problems with the service, because I had to repair the installation and now it does not lift the service.

Validating the log tells me that it does not detect the connection to the database. - View image.

Your support with this case. Regards...
R@f@r P@NC3RVirtualization SpecialistAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

R@f@r P@NC3RVirtualization SpecialistAuthor Commented:
I am applying this change in the other two sites, since in the two previous sites I made the change and it did not give me any problem.

I think I should go to the server where the external database of the SRM is located and validate if the service user is authenticated against the database, I think that is the problem, if they have another suggestion I will gladly apply them.

R@f@r P@NC3RVirtualization SpecialistAuthor Commented:

I had to remove the SRM and reinstall it, and I was able to lift the service without difficulty.

thank you very much.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.