O365 mso20win32client.dll crash

O365 was just installed on a citrix app server. After the install, domain users cannot open any office products. Domain admins and local server usersare able to launch the applications. We have re-created the domain user profiles and checked permissions on their folders.

 Has anyone else experienced this?

Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 16.0.8431.2153
Application Timestamp: 5a3e04c9
Fault Module Name: mso20win32client.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 59fbc57c
Exception Code: 01483052
Exception Offset: 00009fa6
OS Version: 6.3.9600.2.0.0.16.7
Locale ID: 1033

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Brandon NutterJr. Network AdminAsked:
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David Johnson, CD, MVPOwnerCommented:
O365 was just installed on a citrix app server. Just so that you are aware you must be using Office 2016 Pro from VL media and license it appropriately.  Office 365 click to run is not licensed for multiple user to use.  It is licensed per user and that user can install it on 5 devices.
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Brandon NutterJr. Network AdminAuthor Commented:
It was a GPO issue, the setting "User Configuration > Policies > Administrative Templates > Microsoft Office 2016 > Miscellaneous > Block signing into Office > Enabled", was set to "None Allowed" but needs to either be Not Set or set to "Both IDs allowed" . We changed it to Both IDs allowed and we were able to open Office products without error.
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Brandon NutterJr. Network AdminAuthor Commented:
We tested this and it works.
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