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Application launches with black screen on citrix

hello all,

On particular model of laptop, we have issues with one particular application on citrix. It works good when laptop is not docked.  if it is docked when launching the application the application launches but its a black screen. we figured out a way to get rid of that. we ran receiver cleanup utility and the installed again it started working.
I want to know why it is happening in fist hand.

shyam pothini
shyam pothini
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1 Solution
Dirk KotteSECommented:
i think the graphic engine is not up to date.
first i would try to update the graphic driver at the NB.
if you update from really old citrix client before without cleaning the system this may occur too.
in this case your way would be the best.
shyam pothiniAuthor Commented:
ok we have 100 machines may be more, my approach will be little difficult.
Any other suggestions?
shyam pothiniAuthor Commented:
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