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H. G.

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USB devices aren't working and Malware

I have 2 Lenovo machines Yogo 260 and X230 both have USB ports that recognize devices however, don't load drivers for them to work.  Simply put, they know what's been plugged in, but the device doesn't work.  I've tried  Aalwarebytes, AVG in case virus related.  I've downloaded and installed Windows and Lenovo updates.  To no avail.  NOTE:  1 has been detected to have Gen:Trojan.Heur2.LPTEG0@b4M@6uib, Trojan.Generic.17862579 and Application.HacktoolKMSActivator.AK.  The other with Application.Hacktool.KMSActivator.AI.

Please help.  Are malfunctioning ports related to malware?  What do you recommend?  Thanks!
Windows 10* USB* Drivers* malwareLaptops Notebooks

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John
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H. G.

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Thanks John but it didn't work.  Actually tried that prior to posting.  As a matter of fact, Lenovo update didn't catch everything.  After I updated via Lenovo Update, displaying all devices through Device Mngr. and right clicking on EVERY device, Windows updated an add'l 5 devices...but still no luck.
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As noted I have an X230 here and these updates did not affect my USB ports.  I know other machines are different.
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serialband
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Pull the disks and scan them on a working system.  If you're unable to clean the disks, then you should back up the data and reinstall them.
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Joe Winograd
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Following up on my earlier post with three recent examples of a similar problem, here's another one from today:

https://www.experts-exchange.com/questions/29085715/Mouse-and-Keyboard-stopped-working-on-DELL-desktop-PC.html

Regards, Joe
right click computer, manage, disk management
do you see the drives there? do they have letters? E, F, whatever?

also show hidden files and system files, and go the usb drive. do you see any hidden files there that are suspicious?
try also attribute changer if you can delete the files there https://www.petges.lu/download/
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H. G.

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Thanks.  Uninstalling KB4074588 did the trick!
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Joe Winograd
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You're welcome. I'm glad that worked for you. Cheers, Joe
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John
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Thanks for the update
Laptops Notebooks
Laptops Notebooks

A laptop or notebook is a portable personal computer with a clamshell form factor, suitable for mobile use. Although originally there was a distinction between laptops and notebooks, the former being bigger and heavier than the latter, there is often no longer any difference. Laptops are commonly used in a variety of settings, such as at work, in education, and for personal multimedia. A laptop combines the components, inputs, outputs and capabilities of a desktop computer, including the display screen, speakers, a keyboard, and pointing devices (such as a touchpad or trackpad) into a single unit. The device can be powered either from a rechargeable battery or by mains electricity from an AC adapter.

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