troubleshooting Question

USB devices aren't working and Malware

Avatar of H. G.
H. G. asked on
Windows 10* USB* Drivers* malwareLaptops Notebooks
12 Comments4 Solutions248 ViewsLast Modified:
I have 2 Lenovo machines Yogo 260 and X230 both have USB ports that recognize devices however, don't load drivers for them to work.  Simply put, they know what's been plugged in, but the device doesn't work.  I've tried  Aalwarebytes, AVG in case virus related.  I've downloaded and installed Windows and Lenovo updates.  To no avail.  NOTE:  1 has been detected to have Gen:Trojan.Heur2.LPTEG0@b4M@6uib, Trojan.Generic.17862579 and Application.HacktoolKMSActivator.AK.  The other with Application.Hacktool.KMSActivator.AI.

Please help.  Are malfunctioning ports related to malware?  What do you recommend?  Thanks!
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