mouse cursor disappear in window 10

Hi Guys

After running a Microsoft office removal my mouse cursor disappeared in window 10.   Under mouse property/hardware it does not have anything.  when I plug in other mouse it tells me it found new hard and ready to use but mouse cursor does appears.  any help would be much appreciated.  

best regards

John
JohnAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
Check your Manufacturer's Support site for a Mouse driver and reinstall it. That will work if a driver is available.
0
Andrew LeniartFreelance Journalist & IT ConsultantCommented:
After running a Microsoft office removal my mouse cursor disappeared in window 10

What did you remove the office installation with? A third party removal tool? If so, that could be the problem.

If you have System Restore enabled, a quick fix may be to simply restore the system to a restore point before Microsoft Office was removed. That may fix the cursor disappeared problem and then it would be a simple matter of doing a registry cleanup to get rid of MS Office related entries after the restore.
0
nobusCommented:
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
10 Tips to Protect Your Business from Ransomware

Did you know that ransomware is the most widespread, destructive malware in the world today? It accounts for 39% of all security breaches, with ransomware gangsters projected to make $11.5B in profits from online extortion by 2019.

JohnAuthor Commented:
Thank you all for the prompt feed back.  I think kb4074588 is really close what I am experiencing.  it seems new generic keyboard and mouse can not be recognized by the computer and work around was Remote Desktop to the computer since I had it enable perviously.  will check if the it is the stupid Microsoft update that caused problem Monday.  Thank you!

best regards

John
0
JohnBusiness Consultant (Owner)Commented:
Did you try the driver updates?
0
nobusCommented:
did you uninstall the KB ?
0
JohnAuthor Commented:
not yet at home now.  will do it on Monday and see if it will recognize new hardware.  Thank you!
0
JohnAuthor Commented:
Thank you all for the you prompt attention on this. The update was the problem.

best regards

john
0
Joe Winograd, Fellow&MVEDeveloperCommented:
Hi John,
The update was the problem.
Great news! Thanks for letting us know. Btw, Microsoft posted an article about this on Friday at the Windows support site showing two methods to resolve it:
https://support.microsoft.com/en-us/help/4091240/usb-devices-may-stop-working-after-installing-the-february-13-2018-upd

Now that your question is solved, please close it. Thanks, Joe
0
JohnAuthor Commented:
Thank you!
0
Joe Winograd, Fellow&MVEDeveloperCommented:
You're welcome, John, and thanks to you for closing the question. Regards, Joe
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Mouse

From novice to tech pro — start learning today.