How to build Linux support department in a company?
Hello,
First of all, thanks to whoever will help me in advance.
Second, my question is that I got a new job offer from a company as a Team Leader in Linux Administration Department, I'm OK with that but the issue is that I've been asked to re-create the department from scratch that consists of a new vision, system for support, ticketing, project management, employees rating, and services that we will provide.
I need to hear your ideas on how to start building this department, what do I need? and what to read to enrich my knowledge regarding this?
The company gave me an unlimited budget to work with.
Department: Linux System Management, Administration, Monitoring, Backup, Virtual Machines and Storage.
Hope that you can enlighten me with some ideas/softwares that can help.
Best regards,
First of all, thanks to whoever will help me in advance.
Second, my question is that I got a new job offer from a company as a Team Leader in Linux Administration Department, I'm OK with that but the issue is that I've been asked to re-create the department from scratch that consists of a new vision, system for support, ticketing, project management, employees rating, and services that we will provide.
I need to hear your ideas on how to start building this department, what do I need? and what to read to enrich my knowledge regarding this?
The company gave me an unlimited budget to work with.
Department: Linux System Management, Administration, Monitoring, Backup, Virtual Machines and Storage.
Hope that you can enlighten me with some ideas/softwares that can help.
Best regards,
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John Tsioumpris
Personally i believe the 1st thing is : do you have the knowledge...are you a Linux master thay could tackle all these....
ASKER
@Paul Solovyovsky, thanks for your comment, I guess I will check some of the reliable consulting companies in the market.
@John Tsioumpris, actually I've more than 11 years experience in Linux administration and management, so I guess I've the knowledge to do so.
@John Tsioumpris, actually I've more than 11 years experience in Linux administration and management, so I guess I've the knowledge to do so.
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ASKER
Thanks for all replies, greatly appreciated.
good luck