SBS 2011 fails to perform windows updates

Windows Update ErrorHi,
 I have SBS 2011 server which fails to download windows updates.
 When I tried to check "View update history", it shows blank.
 In services, I can see Windows update service is running.

 What can I do to display previous updates as well as to fix "windows update error"?
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sgleeAsked:
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Andrew LeniartSenior EditorCommented:
1. How long since the server was restarted? If there are updates waiting to be applied on a restart, that can cause such an error.

2. Have you tried restarting the Windows Update service?
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sgleeAuthor Commented:
I have restarted the server and restarted windows update service in Services.msc a couple of times before posting my question on EE.
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Andrew LeniartSenior EditorCommented:
sglee,

I have restarted the server and restarted windows update service in Services.msc a couple of times before posting my question on EE

Thank you. Best to include such info from the start as it can save time. Many times people forget the obvious, so it had to be asked :)

Check to see if "Background Intelligent Transfer Service" is also running. If not, start it and try Windows update again. This service also needs to be running for Windows Update to be able to work.

If that gives no joy, I'd suggest resetting Windows Update, as per the instructions here. If that doesn't help, then some deeper digging will need to be done.

Hope that's helpful.

Regards, Andrew
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sgleeAuthor Commented:
BITS was set to manual and had not started. I set it to automatic and started it. Also restarted windows update service again, bit to no avail.
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sgleeAuthor Commented:
I will try the link later today and post the result.
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Andrew LeniartSenior EditorCommented:
Ok, one more thing I can think of to try. Are your Windows Update settings set to Manual (Never check)? If so, I've cleared this error in the past on some of my client's machines by simply changing Windows Update to automatically download updates and then notify when they are ready to install. After a few minutes, I would see the updates being downloaded in the background. After the updates had downloaded and I installed, manual checking would work again. Give that a try.

Regards, Andrew
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sgleeAuthor Commented:
"Are your Windows Update settings set to Manual (Never check)?" --> It is set to update automatically. Windows update has been working for years. I periodically check SBS 2011 sites to run some updates that are waiting. Last week, I noticed that this particular SBS 2011 did not have anything to update and also generated an error when I clicked "Check Update online".
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sgleeAuthor Commented:
@Andrew
I followed the steps - 1,2,3,5,6,7 outlined in the link "How do I reset Windows Update components?" and rebooted the server, but to no avail.
I downloaded Windows Update Agent and installed, but did not help.

Then I found a bunch of TEMP folders in C:\Users folder.
When I log in to SBS using admin account, it should use the profile that matches the domain admin account.
However I see bunch of folders named like C:\Users\TEMP.Domain_name.001 thru 006.
TEMP.Domain_name.001 is dated 11/25/2016
TEMP.Domain_name.006 is dated 2/25/2018 which is today.

Let me take care of this problem first. Maybe windows update is failing because of this.
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sgleeAuthor Commented:
BTW, when I was registering a bunch of DLL files, some failed like below:

regsvr32.exe mshtml.dll   regsvr32.exe shdocvw.dll
The module "mshtml.dll" was loaded but the
entry-point DLRegisterServer was not found. Make sur that  "mshtml.dll" is a valid DLL or OCX file and then try again.


regsvr32.exe browseui.dll
The module "browseui.dll" was loaded but the
entry-point DLRegisterServer was not found. Make sur that  "browseui.dll" is a valid DLL or OCX file and then try again

regsvr32.exe msxml.dll   regsvr32.exe gpkcsp.dll    regsvr32.exe sccbase.dll  regsvr32.exe slbcsp.dll  regsvr32.exe initpki.dll  regsvr32.exe wuaueng1.dll  regsvr32.exe wucltui.dll  regsvr32.exe wuweb.dll  regsvr32.exe qmgr.dll regsvr32.exe muweb.dll
The module "msxml.dll" failed to load.
Make sure the binary is stored a the specified path or debug it to check for problems with the binary or dependent .DLL files. The specified module could not be found.
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Hello ThereSystem AdministratorCommented:
I suggest to delete the content of %systemroot%\SoftwareDistribution folder.
Also try wsusutil reset command
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sgleeAuthor Commented:
I found the problem.
This morning I checked the hard drive space on the server and discovered that it was down to 60GB. I remember it had close to 140GB free space last week. So I started checking the size of each folder from C:\. All folder sizes looked normal except C:\Program Data. I checked iDrive folder (C:\Program Data\iDrive) and it was over 80GB and it was continuously changing/growing .
Looking back, I installed iDrive online backup program two to three weeks ago and since then, I thought that server has became slow.
Anyway I uninstalled iDrive from the server and now Windows update found a bunch to update.
I just chatted with iDrive and they told me that I should not install iDrive on a virtual machine.
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sgleeAuthor Commented:
Windows update status
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Hello ThereSystem AdministratorCommented:
Nice. If any post was helpful, please mark it.
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sgleeAuthor Commented:
@Andrew,
 from the link " instructions here.", I ran a bunch of regsvr32.exe xxxxx.dll yesterday (Step 6). Most ran successfully and some failed.
Now I know that this did not resolve the issue.
Do I have to be concerned about these DLL registration that was done? Should I undo them?
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Andrew LeniartSenior EditorCommented:
Hi sglee,

Do I have to be concerned about these DLL registration that was done? Should I undo them?

Nope, no need to worry. They are all system DLL's and the link I gave you was a generic Windows Update reset link. If they did not register, then no harm was done. Great to see you got your update issues sorted! If you could please ensure to mark the most helpful posts and close this question, that would be great.

Regards, Andrew
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Andrew LeniartSenior EditorCommented:
Isn't iDrive backup software? Curious that it would affect Windows updates.

Glad you got it sorted.
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sgleeAuthor Commented:
After removing iDrive software, Windows update started working.
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