Cannot record in Premiere Elements

In Premiere Elements 2018 I try to record a narration. I select to add that and then get a box where I can select Record or Play, a volume slider and I can see the sound coming in.
However, when I click Record the button greys out and I get a message that I can deselect 'Mute'. But when I deselect mute the same message appears. And thats all. According to the manual I ought to see a timer as well as a stop button, but neither appear. Nothing is recorded.
TheoAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Hello ThereSystem AdministratorCommented:
Can you post the exact error message or screenshot?
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Hello ThereSystem AdministratorCommented:
You might need to add a new audio track and select Mono as the type.
See this for more: https://forums.adobe.com/thread/1308823
0
TheoAuthor Commented:
Gentleman, thank you but the problem was gone when I switched the computer on this morning. I do not know what tp do now, award you the points for good will?
0
Hello ThereSystem AdministratorCommented:
If you want to award the effort...
0
TheoAuthor Commented:
Nothing to say
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
MultiMedia Applications

From novice to tech pro — start learning today.