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If the options can be reset, do that. Or else if the user has changed too many things, just reimage the MAC to factory settings.
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If the options can be reset, do that. Or else if the user has changed too many things, just reimage the MAC to factory settings.

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Hi<br />
<br />
A brand new 13&quot; MacBook Air has a keyboard problem<br />
The following sets of keys don't work :<br />
789, &nbsp;uio, &nbsp; jkl, &nbsp; ?/<br />
<br />
I reset the NVRAM ans SMC but that didn't make the slightest bit of difference<br />
<br />
The funny thing is that when I type these keys while at the login screen (for the password field)<br />
dots appear thus proving that the keyboard is actually sending a signal<br />
<br />
Any ideas ?
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Hi

A brand new 13" MacBook Air has a keyboard problem
The following sets of keys don't work :
789,  uio,   jkl,   ?/

I reset the NVRAM ans SMC but that didn't make the slightest bit of difference

The funny thing is that when I type these keys while at the login screen (for the password field)
dots appear thus proving that the keyboard is actually sending a signal

Any ideas ?

Some keyboard keys are not working on a brand new High Sierra MacBook Air

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Apple Hardware

Mac OS X is the desktop operating system from Apple Inc., found on Macintosh computers. OS X consists of a Mach/BSD-based kernel, operating system interfaces primarily based on FreeBSD and additional frameworks (written in C, C++ and Objective-C providing user interface and application-level services.