Solved: IIS services not working on a CRM server recently upgraded to Windows 2012

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apollo7🇺🇸

IIS services not working on a CRM server recently upgraded to Windows 2012

We upgraded our CRMTEST server and SQLTEST server over the weekend to Windows 2012 R2 Standard. This was to allow me to run CRM 2015 install and do an in-place upgrade of CRM 2013 on the CRMTEST server.

I installed SP1 for CRM 2013, this seemed to work fine and changed the version. Then I ran CRM2015-Server-ENU-amd64.exe and got the error below:

So I checked the log and it says that CRM is not installed (log below).
12:06:33| Info| Invoked with command line: C:\Users\crmadmin\SetupServer.exe
12:06:34| Info| Running C:\Users\crmadmin\SetupServer.exe
12:06:34| Info| Loading bootstrap library C:\Users\crmadmin\ServerSetup.dll
12:06:34| Info| Microsoft Dynamics CRM is not currently installed.
12:06:34| Info| Closing bootstrap library C:\Users\crmadmin\ServerSetup.dll

I tried IIS RESET and got an IIS error below

Need advice on what could be causing this.

Thank you

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Gaurav Singh🇮🇳

first, did you perfrom the in place upgrade of the servers? if so from what version to which version?

Please check the Servic status in services console and also what option you chose while upgrading if it was in place?

apollo7🇺🇸

ASKER

This was an in place upgrade from Windows 2008 Standard to Windows 2012 R2 Standard

The following services were disabled, enabling these
• World Wide Web Publishing Service
• Wines Process Activation Service

Feridun Kadir🇬🇧

With regard to the error, are you using the original CRM 2015 server installation file as opposed to an update for CRM 2015 server?

The error message suggests that you are running an update to CRM 2015 - though I could be wrong.

With regard to IISRESET, have you tried restarting the server to see if that helps?

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apollo7🇺🇸

ASKER

The CRM 2015 installation file is from a download. I have done a restart of the CRM Server a couple times. I am now getting the error below when I browse the org in Deployment Manager

HTTP Error 500.19 - Internal Server Error
The requested page cannot be accessed because the related configuration data for the page is invalid.Detailed Error Information:
Module IIS Web Core
Notification Unknown
Handler Not yet determined
Error Code 0x8007000d
Config Error
Config File \\?\C:\Program Files\Microsoft Dynamics CRM\CRMWeb\web.config
Requested URL http://crmtest:5555/WorldwideMaterialHandling
Physical Path
Logon Method Not yet determined
Logon User Not yet determined
Config Source:
-1:
0:

apollo7🇺🇸

ASKER

I have the above cleared up but I am still getting stuck on the CRM 2015 org import. The error says that I need to install Reporting Extensions (SQL 2012). In the SQL upgrade that I did, I cant find SrsDataConnector.exe anywhere on the SQL Server.

Any idea on what I can try to get this folder (SrsDataConnector) so I can run SrsDataConnector.exe?

Thanks

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Feridun Kadir🇬🇧

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apollo7🇺🇸

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Thanks, I sort of remember doing that but have been looking the wrong place

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apollo7🇺🇸

ASKER

It never ends :) I am now getting "Microsoft Dynamics CRM Reporting Extensions is not compatible with this version of Microsoft Dynamics CRM. Upgrade Microsoft Dynamics CRM, and then try again", guess I need to make sure I have the correct SRSDataConnector folder for CRM 2015

Feridun Kadir🇬🇧

Yes you do need to match the version. Do you now have a CRM 2015 deployent?

apollo7🇺🇸

ASKER

Thanks, I got this to work. I am moving to CRM 2016.

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Microsoft IIS Web Server

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IIS is Internet Information Services, the web server included with Windows Server operating systems. All current versions are built on a modular architecture; modules can be added or removed individually so that those required for specific functionality are installed. The full installation of IIS includes HTTP, security, content, compression, caching, logging and diagnostics.