Windows 10 System Restore

I have recently gotten in a couple of Windows 10 Professional PCs. A good guess at fixing them would be a system restore. Neither one boot. So I boot the WIndows 10 DVD and select the "System Restore" option. The first computer replied to the effect "Can't do a system restore here. You need to boot in to Windows and run it from within Windows" the one I have in here not says "This option is not supported on the operating system you've selected".

So.... how do you do a system restore on a Windows 10 computer that won't boot?
LVL 15
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
So I boot the Windows 10 DVD and select the "System Restore" option. The first computer replied to the effect "Can't do a system restore here.

If the system absolutely will not start, then you need to recover the documents from the hard drive or other backup source and then reinstall Windows. Be sure to update BIOS, Chipset and Video drivers when you do this.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
JohnBusiness Consultant (Owner)Commented:
Another thing to try is shut down, start up and see if Safe Mode is offered as an option when you start (we see that option on Lenovo machines). If that works, try updating the drivers in Safe Mode and see if that works.
LockDown32OwnerAuthor Commented:
Well.... Safe Mode let me go in and do a Reset=>Keep Everything. Very annoying but seemed to work.....
IT Pros Agree: AI and Machine Learning Key

We’d all like to think our company’s data is well protected, but when you ask IT professionals they admit the data probably is not as safe as it could be.

JohnBusiness Consultant (Owner)Commented:
Once you are working, update drivers. There seems to be a correlation between recent updates and old drivers.
noxchoGlobal Support CoordinatorCommented:
The first error is pretty strange. Is there any system restore point?
The second error means that you are using wrong bit or edition version. Try 32\64 bit or other editions of Windows.
RaminTechnical AdvisorCommented:
So.... how do you do a system restore on a Windows 10 computer that won't boot?
You are taking the correct steps but using a mismatch Windows 10 DVD.

You can also force the PC to shutdown and to go through Troubleshooting screen and Advanced options and then System Restore.
Since neither computer boots - you should first verify there's no hardware problem
i would first test ram and disk - to be sure about the basics; i use the UBCD for this
also post the PC model - that helps

Hardware diagnostic CD    UBCD
go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP :

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
direct download :
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)      

**  you can make a bootable cd - or bootable usb stick
*** note *** for SSD drives  use the tool from the manufacturer, like intel 's toolbox :

for completeness -here's how i handle disk problems :

==>>****in order to be able to  boot from CD or usb - you may have to disable secure boot in the bios
LockDown32OwnerAuthor Commented:
I never got in to Windows. It locked up after logging in. As mentioned above the fix was to pull the power cord a couple times while it was booting until it went in the the "Automatic Restore" mode at which point I could to a reset, keep everything. Fixed it.
JohnBusiness Consultant (Owner)Commented:
Thank you for the update and I was happy to help.
Jim FedrickEngineerCommented:
I agree with Sir John.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 10

From novice to tech pro — start learning today.