Win 10 no login apears.

Windows 10 Dell desktop only 1 month old. Starts but no login details appear (username/password). Mouse & Keyboard inoperative. Full background is there with date/time and network icon, nothing else

This happened about a week ago too. In the end I somehow managed to do a system restore. I was able to go into sysstem retore again today, (don't ask me how!) but could not proceed because there were no restore points.

Am able sometimes to do an F12 key and it goes into some diagnostics, but finds nothing wrong.

Whilst starting up, managed to put it into Dell Support Assist OS Recovery (F12) it scans for "potential issues". Finds nothing.

Any ideas?
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gerlisAsked:
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gerlisAuthor Commented:
I spoke to Dell who referred me to PCWorld (from where the machine was purchased). They have told me that since yesterday a major glitch has come to light from the Windows updates. This updates the USB drivers, but doesn't put them back, so leavers the operating system with none. Hence (on my machine) it starts up shows background image but screen and keyboard (ie USB devices) don't work.

It is a month-old PC.   Who's gonna pay for this? Microsoft? PCWorld? And my time in re-installing Windows and re-instating all the data (I am doing this for a client/friend). I have already charged him for setting up the PC in the first place.

I am very angry.
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JohnBusiness Consultant (Owner)Commented:
Shut down, start up and see if you can get a Safe Mode option (Lenovo machines offer this). Start in Safe Mode, update BIOS, Chipset and Video. Then restart and see if it starts normally.

Windows 10 Dell desktop only 1 month old

Also call Dell Support.
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gerlisAuthor Commented:
It's impossible for me to enter Safe Mode.

I think the "Call Dell" option is the best and only option avaible to me :-(
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JohnBusiness Consultant (Owner)Commented:
If there is no Dell option to get into Safe Mode then all you can do now is call Dell Support
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gerlisAuthor Commented:
Buggy Win10 1709 cumulative update KB 4074588 redlining, bluescreening, borking USB redlining, bluescreening, borking USB

https://www.computerworld.com/article/3256218/microsoft-windows/buggy-win10-1709-cumulative-update-kb-4074588-redlining-bluescreening-borking-usb.html
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JohnBusiness Consultant (Owner)Commented:
Did you try the Workaround (ask Woody) in the article above?

We have not had any significant issue with Lenovo machines at clients (or my own). One machine only caused an issue, we started in Safe Mode and reinstalled the drivers.

Dell should be more helpful than they have been (at least in my opinion).

It is a month-old PC.   Who's gonna pay for this?   <-- I cannot answer that because situations different. We normally charge clients for time caused outside of our control, but it has not amounted to much.
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gerlisAuthor Commented:
The workarounds in the Ask Woody article assume certain criteria, I have no access to mouse or keyboard.

I am currently backing up all the data, at least I can enter the system recovery part of the system Dell's Support Assist OS Recovery which has a simple, but effetive, backup utility. Then I will have to re-install not only the OS but everything else.

Thanks anyway.

BTW the support in this case was by PCWorld, who supplied the machine, not Dell,

So who's going to sue Microsoft?
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gerlisAuthor Commented:
I discovered the "solution" was actually a Microsoft Update which is known to cause problems.
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