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Office 2016 PROPLUS failed installation
Tried to install Office 2016 PROPLUS on windows 10 pro with Office 2013 PROPLUS installed. Tried to install as an upgrade to 2013 and also as a separate install leaving 2013 installed as well. Both have failed. Gives me a 1603 error. The error seems to be indicated at time 13:07:12:109 in the log file (see log file snippet below). I'll be glad to forward the entire log file if need be.
However, I'm not smart enough to figure out exactly what the problem is. Anyone out there that can look at the log file and give me an indication of what the problem is with the install.
FYI. The install is doing this on two computers, however, it installed correctly on one computer with the same windows 10 pro and Office 2013 PROPLUS
installed and the computers are the same Dell desktop with same antivirus, etc.
LOG FILE SNIPPET......
2018/01/15 13:07:11:468::[1236] MSI(ACTIONSTART): 'Action 13:07:11: RestartSearchService. '
2018/01/15 13:07:11:468::[1236] MSI(INFO): 'Action start 13:07:11: RestartSearchService.'
2018/01/15 13:07:11:471::[1236] MSI(INFO): 'Action ended 13:07:11: RestartSearchService. Return value 1.'
2018/01/15 13:07:11:472::[1236] MSI(ACTIONSTART): 'Action 13:07:11: InstallFinalize. '
2018/01/15 13:07:11:472::[1236] MSI(INFO): 'Action start 13:07:11: InstallFinalize.'
2018/01/15 13:07:11:477::[1236] MSI(COMMONDATA): 'Message type: 0, Argument: 0'
2018/01/15 13:07:11:477::[1236] MSI(COMMONDATA): 'Message type: 1, Argument: Microsoft Office Professional Plus 2016'
2018/01/15 13:07:11:478::[1236] MSI(ACTIONSTART): 'Action 13:07:11: CryptRegAction. '
2018/01/15 13:07:11:524::[1236] MSI(INFO): 'CryptRegAction: Registering the Office Provider.'
2018/01/15 13:07:11:528::[1236] MSI(ACTIONSTART): 'Action 13:07:11: MsoHtmEdSelfReg. '
2018/01/15 13:07:11:755::[1236] MSI(ACTIONSTART): 'Action 13:07:11: CAPopulateSPPCache. '
2018/01/15 13:07:11:802::[1236] MSI(INFO): 'CAPopulateSPPCache: OMSICA : Initializing CustomAction CAPopulateSPPCache'
2018/01/15 13:07:11:881::[1236] MSI(ACTIONSTART): 'Action 13:07:11: CARegisterHeartbeat. '
2018/01/15 13:07:12:054::[1236] MSI(INFO): 'CAQuietExec: ERROR: The system cannot find the file specified.'
2018/01/15 13:07:12:054::[1236] MSI(INFO): 'CAQuietExec: '
2018/01/15 13:07:12:057::[1236] MSI(INFO): 'CAQuietExec: Error 0x80070001: Command line returned an error.'
2018/01/15 13:07:12:057::[1236] MSI(INFO): 'CAQuietExec: Error 0x80070001: CAQuietExec Failed'
2018/01/15 13:07:12:058::[1236] MSI(INFO): 'CustomAction CARegisterHeartbeat returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)'
2018/01/15 13:07:12:109::[1236] MSI(INFO): 'Action ended 13:07:12: InstallFinalize. Return value 3.'
2018/01/15 13:07:12:112::[1236] MSI(COMMONDATA): 'Message type: 2, Argument: 0'
2018/01/15 13:07:12:112::[1236] MSI(COMMONDATA): 'Message type: 2, Argument: 0'
2018/01/15 13:07:12:113::[1236] MSI(COMMONDATA): 'Message type: 0, Argument: 0'
2018/01/15 13:07:12:113::[1236] MSI(COMMONDATA): 'Message type: 1, Argument: Microsoft Office Professional Plus 2016'
2018/01/15 13:07:12:113::[1236] MSI(ACTIONSTART): 'Action 13:07:12: Rollback. Rolling back action:'
2018/01/15 13:07:12:114::[1236] Log level changed from: Standard to: Verbose
2018/01/15 13:07:12:116::[1236] MSI(COMMONDATA): 'Message type: 2, Argument: 1'
2018/01/15 13:07:12:119::[1236] MSI(COMMONDATA): 'Message type: 2, Argument: 0'
2018/01/15 13:07:12:189::[1236] MSI(COMMONDATA): 'Message type: 0, Argument: 0'
2018/01/15 13:07:12:189::[1236] MSI(COMMONDATA): 'Message type: 1, Argument: Microsoft Office Professional Plus 2016'
END SNIPPET...
Warren
However, I'm not smart enough to figure out exactly what the problem is. Anyone out there that can look at the log file and give me an indication of what the problem is with the install.
FYI. The install is doing this on two computers, however, it installed correctly on one computer with the same windows 10 pro and Office 2013 PROPLUS
installed and the computers are the same Dell desktop with same antivirus, etc.
LOG FILE SNIPPET......
2018/01/15 13:07:11:468::[1236] MSI(ACTIONSTART): 'Action 13:07:11: RestartSearchService. '
2018/01/15 13:07:11:468::[1236] MSI(INFO): 'Action start 13:07:11: RestartSearchService.'
2018/01/15 13:07:11:471::[1236] MSI(INFO): 'Action ended 13:07:11: RestartSearchService. Return value 1.'
2018/01/15 13:07:11:472::[1236] MSI(ACTIONSTART): 'Action 13:07:11: InstallFinalize. '
2018/01/15 13:07:11:472::[1236] MSI(INFO): 'Action start 13:07:11: InstallFinalize.'
2018/01/15 13:07:11:477::[1236] MSI(COMMONDATA): 'Message type: 0, Argument: 0'
2018/01/15 13:07:11:477::[1236] MSI(COMMONDATA): 'Message type: 1, Argument: Microsoft Office Professional Plus 2016'
2018/01/15 13:07:11:478::[1236] MSI(ACTIONSTART): 'Action 13:07:11: CryptRegAction. '
2018/01/15 13:07:11:524::[1236] MSI(INFO): 'CryptRegAction: Registering the Office Provider.'
2018/01/15 13:07:11:528::[1236] MSI(ACTIONSTART): 'Action 13:07:11: MsoHtmEdSelfReg. '
2018/01/15 13:07:11:755::[1236] MSI(ACTIONSTART): 'Action 13:07:11: CAPopulateSPPCache. '
2018/01/15 13:07:11:802::[1236] MSI(INFO): 'CAPopulateSPPCache: OMSICA : Initializing CustomAction CAPopulateSPPCache'
2018/01/15 13:07:11:881::[1236] MSI(ACTIONSTART): 'Action 13:07:11: CARegisterHeartbeat. '
2018/01/15 13:07:12:054::[1236] MSI(INFO): 'CAQuietExec: ERROR: The system cannot find the file specified.'
2018/01/15 13:07:12:054::[1236] MSI(INFO): 'CAQuietExec: '
2018/01/15 13:07:12:057::[1236] MSI(INFO): 'CAQuietExec: Error 0x80070001: Command line returned an error.'
2018/01/15 13:07:12:057::[1236] MSI(INFO): 'CAQuietExec: Error 0x80070001: CAQuietExec Failed'
2018/01/15 13:07:12:058::[1236] MSI(INFO): 'CustomAction CARegisterHeartbeat returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)'
2018/01/15 13:07:12:109::[1236] MSI(INFO): 'Action ended 13:07:12: InstallFinalize. Return value 3.'
2018/01/15 13:07:12:112::[1236] MSI(COMMONDATA): 'Message type: 2, Argument: 0'
2018/01/15 13:07:12:112::[1236] MSI(COMMONDATA): 'Message type: 2, Argument: 0'
2018/01/15 13:07:12:113::[1236] MSI(COMMONDATA): 'Message type: 0, Argument: 0'
2018/01/15 13:07:12:113::[1236] MSI(COMMONDATA): 'Message type: 1, Argument: Microsoft Office Professional Plus 2016'
2018/01/15 13:07:12:113::[1236] MSI(ACTIONSTART): 'Action 13:07:12: Rollback. Rolling back action:'
2018/01/15 13:07:12:114::[1236] Log level changed from: Standard to: Verbose
2018/01/15 13:07:12:116::[1236] MSI(COMMONDATA): 'Message type: 2, Argument: 1'
2018/01/15 13:07:12:119::[1236] MSI(COMMONDATA): 'Message type: 2, Argument: 0'
2018/01/15 13:07:12:189::[1236] MSI(COMMONDATA): 'Message type: 0, Argument: 0'
2018/01/15 13:07:12:189::[1236] MSI(COMMONDATA): 'Message type: 1, Argument: Microsoft Office Professional Plus 2016'
END SNIPPET...
Warren
ASKER
Thanks for your quick reply.
I didn't want the initial post to be so long (with the snippet,etc.) so I left out a few things that I have already done to try and solve the problem.
This is a bit complicated but bear with me.
I did delete the Microsoft\Office folder in Task Scheduler. That did not help. After deleting the folder I then tried to run the following command:
"schtasks.exe" /create /f /tn "Microsoft\Office\Office 15 Subscription Heartbeat" /ru SYSTEM /xml "C:\Program Files\Common Files\Microsoft Shared\OFFICE16\HeartbeatC
That failed (see attached screen shots).
I also tried to add the task via the GUI and it failed as well (see attached screen shots).
I hope the screen shots help. I tried as many different things as possible with still the same failed installation of Office 2016.
Is any of this maybe tied to the registry somehow so that the registry thinks the heartbeatconfig.xml file is actually somewhere else than the standard location?
Any help you could provide to sort this all out would be very much appreciated
command-line.jpg
office15.jpg
office16.jpg
task-already-exists.jpg
SetupExe-2018011513024326C4-.log
I didn't want the initial post to be so long (with the snippet,etc.) so I left out a few things that I have already done to try and solve the problem.
This is a bit complicated but bear with me.
I did delete the Microsoft\Office folder in Task Scheduler. That did not help. After deleting the folder I then tried to run the following command:
"schtasks.exe" /create /f /tn "Microsoft\Office\Office 15 Subscription Heartbeat" /ru SYSTEM /xml "C:\Program Files\Common Files\Microsoft Shared\OFFICE16\HeartbeatC
That failed (see attached screen shots).
I also tried to add the task via the GUI and it failed as well (see attached screen shots).
I hope the screen shots help. I tried as many different things as possible with still the same failed installation of Office 2016.
Is any of this maybe tied to the registry somehow so that the registry thinks the heartbeatconfig.xml file is actually somewhere else than the standard location?
Any help you could provide to sort this all out would be very much appreciated
command-line.jpg
office15.jpg
office16.jpg
task-already-exists.jpg
SetupExe-2018011513024326C4-.log
SOLUTION
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ASKER
OK. I'll give it a try. The computer is at a client location and I'll probably be there next week. Office 2013 is still installed and running just fine, so there is no real urgency...
Warren
Warren
ASKER CERTIFIED SOLUTION
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issue resolved
in your Task Scheduler. Then try the installation again.