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Proper scenario or method to test all of my broadband's characteristics

Hi,

We have a newly installed Eircom router.

Our broadband is coming in through a cable coming from Eir, our national broadband provider, to the Eircom router.

- There has been a constant internet connection problem with the Eircom router for months, before and after the new Eircom router has been installed.

- The problem has been most noticeable on WiFi connected devices where WiFi internet connection would be lost for about 1 - 2 minutes every 15 minutes or so, can be random times sometimes, e.g. could be watching YouTube on laptop which uses WiFi and video could stop loading for 1 minute, would display internet disconnected at bottom right corner

- We have everything disconnected from the Eircom router.

- We have reset the Eircom router many times to try and fix the internet problem

- There was an Aruba IAP-305(RW) connected to the Eircom router which provides the WiFi as we disabled WiFi on Eircom router

- We have the Aruba IAP-305(RW) disconnected from Eircom router as we want to limit the test to just the Eircom router and broadband.

- I have heard that basic ping tests are not very helpful for testing performance.

- Ideally a 12 hour test may be better to test internet connection

We would like to know how to truly test all the parameters of the Eir broadband.

What would be the best way to test these parameters?  

Thanks,
Robbie
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IP4IT Staff
Asked:
IP4IT Staff
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2 Solutions
 
Sandeep GuptaConsultantCommented:
Broadband is something will be in control of your ISP., I suspect some problem in router or its configuration..you need to contact ISP to get it fixed and to test.

Alternatively, you can ask not to use EIR router and connect BB ethernet cable directly to AP, you ISP will give you IP details to configure.
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IP4IT StaffAuthor Commented:
Hi Sandeep,

Thanks, we shall try this.

If the Broadband from our ISP is fine and if it seems to be a router problem, what would you recommend as best way to test the router connection?

Thanks,
Robbie
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Sandeep GuptaConsultantCommented:
is router belongs to you or ISP?
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IP4IT StaffAuthor Commented:
Hi Sandeep,

It is the ISP's router that they provided us with.

Thanks,
Robbie
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Sandeep GuptaConsultantCommented:
Since its a ISP router , so you can't do testing yourself. You need to seek help from ISP to test and report them that you suspect some problem with router. Ask them to monitor the traffic & router activity for 12 hrs and share report with you.

If ISP found any problem during test , they have to replace the router.
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