Microsoft Update not finding Office 2010 updates anymore

I have a user who is having trouble with windows update on their home computer that I, unfortunately, provide troubleshooting support for.  They have windows update enabled and configured to install updates for other MS updates, particularly. MS Office 2010.  OS is Win 7.   Earlier this year, they ran into the problem with the Microsoft authcab expiring on 12/3/17 on their site, which interrupted the functioning of all updates.

That was resolved, and windows updates are working again.  But it is not finding any office updates, even though it is still configured to do so.  We turned off office updates, reset the ShownFirstRunOptin regkey, and reenabled them.  No errors.

But still, no office updates are being found.    Any suggestions for how to resolve/troubleshoot?  Thanks!
tararatIT DirectorAsked:
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Andrew LeniartFreelance JournalistCommented:
Try running Office Updates from within the Office 2010 installation.

The following instructions are from this Microsoft Help Page

Office 2010
Open any Office 2010 application, such as Word 2010 and create a document.

Go to FileHelpCheck for Updates.

Choose Install Updates or Check for Updates. If neither option is available, follow the additional steps provided in the pop-up window that appeared after you chose Check for Updates.

Check for Updates
You should be prompted to select if you want to Check for Updates using Microsoft Update using the first solution - selecting yes to that prompt should resolve your issue.

Not working? Try this:

  • If the Update option is missing or you're unable to update, try Microsoft Update to install your Office updates through Windows.

  • To download an update manually, see Office Updates.

  • If you would like to update Office but can't open any of your Office apps, try repairing your Office suite:

  • Go to Control Panel > Programs > Uninstall a program.

  • Find and select your version of Microsoft Office on your computer. In the bar above, click Change.

  • If you would like to update Office but can't open any of your Office apps, try repairing your Office suite.

  • Hope that's helpful.

    Regards, Andrew
    tararatIT DirectorAuthor Commented:
    Hi, I apologize for the delay, but these solutions have not worked.  Choosing Help - Update from Word simply gives the instruction to use windows update through the start menu in order to get office updates.   Windows update is configured to install Office updates, but it isn't .   I've already tried disabling that and then re-enabling it.  

    We can install them manually, but that isn't viable long term.  It's very strange.  

    We aren't having any trouble opening office applications.  

    Andrew LeniartFreelance JournalistCommented:
    Hi Tara,

    Thank you for returning. Many experts may not help if there is too long a delay so I urge you to stay engaged in the question.

    Have you tried repairing the office suite?  What about uninstalling and reinstalling?
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    tararatIT DirectorAuthor Commented:
    Thank you, I just returned from vacation.  An attempt to repair the suite is giving an error 1303:  Setup cannot access the folder c:\program files (x86)\Common Files\Microsoft Shared\Source Engine ....

    That folder does exist, though access is denied.  We are logged is as a local admin, but I haven't tried further troubleshooting yet.
    Andrew LeniartFreelance JournalistCommented:
    Hi Tara,

    I just returned from vacation.
    Good to hear. Hope it was a good one :)

    An attempt to repair the suite is giving an error 1303:

    Here's a solution to Error 1303 from My Techdirt website that you can try;
    • Right click on the following folder
    • C:\Program Files\Microsoft Office
    • On the Properties window, select the Security tab
    • Select SYSTEM
    • Click edit
    • Give full permissions and click ok, click ok.
    • The installation should proceed perfectly.

    I hope that's helpful.

    Regards, Andrew
    tararatIT DirectorAuthor Commented:
    The system user already has full permissions on the folder you list above, but the exact subfolder "Source Engine" didn't exist at all.  So I recreated it manually and was able to run the repair.  I still couldn't apply updates, however.    Finally I noticed a mismatch in the build displayed in Word and Office apps and in the Control Panel.  CP list of programs showed Office as pre-SP2, although it was post SP2 in the apps.  So I manually applied SP2 again successfully, and Windows Update now seems to be finding new updates.  

    Not sure how that situation arose, but fingers crossed that it works better now.  Thanks!


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    Andrew LeniartFreelance JournalistCommented:
    Great to hear you got it resolved Tara! :)  If I could just trouble you to now close this question and award points, that would be great.

    Thanks :)
    tararatIT DirectorAuthor Commented:
    Troubleshooting on my own got me to the ultimate solution.
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