A client's mother-in-law passed away suddenly and he needs to access her laptop to get insurance and banking information. Unfortunately, they do not know her password. This laptop is an HP 15 with Windows 10. I have tried some password recovery programs with no luck. I used Windows Password Key Enterprise Edition and Offline NT Password & Registry Editor. I even bought one called Spower that is supposed to boot and reset the password even if the computer is using UEFI - which it is. Unfortunately, the only way to get the optical drive to show up on the boot options is to enable Legacy Boot and disable Secure boot. Even though the optical drive is on the list of UEFI devices and I set it as first in the boot order the computer does not boot from it and it does not appear as a boot option when I press F9 to change the boot order. If I boot with Legacy boot enabled two of my programs can't find an operating system and the other causes a blue screen, Please help!