Black Wallpaper on Windows 7 that keeps returning even when changing it

HI ,

I have noted some PCs within our network which has a Black wallpaper ... when you change it it get changed but some times after restart sometimes after shutdown and sometimes after 2 or 3 restarts it goes back to black  again . I discovred more PCs with same situation so I tought it  could be a virus so i have esclated to out AV vendor and we scan the machines in 2 levels and send the output to development to  team for further invsetigation and NO threats were found .. anyone knows what could be the problem ?

all the machines runing windows 7 Enterprise
mu3tasemAsked:
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mu3tasemAuthor Commented:
Hi ,

i have done an analysis and found the problem with our AV  vendor .. affected machines are actually infected with a ransomware but it has been cleaned by the AntiVirus . However due to non Patching those windows 7 Machiens with Microsoft MS 17-010 still this ransomware is able to function with minimum behaviour. After Patching those Machines the problem has been solved but you need to disable Microsoft Server Message Block 1.0  ( SMBv1)  along with that .
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Hello ThereSystem AdministratorCommented:
Check your Windows licence.
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JohnBusiness Consultant (Owner)Commented:
Follow up on scanning your machines for viruses.

Try changing the Windows Theme to a classic theme and then using your wallpaper.
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mu3tasemAuthor Commented:
all are activated
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Hello ThereSystem AdministratorCommented:
Well, check all applied GPOs that might force to use specific desktop background.
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mu3tasemAuthor Commented:
NO GPO implemented
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Hello ThereSystem AdministratorCommented:
Go to C:\Users\YOUR USERNAME HERE\AppData\Roaming\Microsoft\Windows\Themes\ and remove all.
Then try again.
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Sam Simon NasserIT Support ProfessionalCommented:
go to this location
c:\Users\USERNAME\AppData\Roaming\Microsoft\Windows\Themes

Open in new window

and delete the file transcoded wallpaper, and restart. windows will automatically create new one.
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Hello ThereSystem AdministratorCommented:
Thanks for confirmation.
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mu3tasemAuthor Commented:
have done previously and it works temprorely then again goes black
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Sam Simon NasserIT Support ProfessionalCommented:
go to control panel - ease of access and click on Make the computer easier to see
1.pngmake sure last option is unchecked.
2.png
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RaminTechnical AdvisorCommented:
Check this article from Microsoft Support and follow the steps for troubleshooting:
https://support.microsoft.com/en-us/help/2504610/unable-to-change-background-picture-in-windows-7
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Hello ThereSystem AdministratorCommented:
I wasn't specific...

This helped us.
Go to C:\Users\YOUR USERNAME HERE\AppData\Roaming\Microsoft\Windows\Themes\ and remove all.
Then you have to right-click on the picture you want to have as background -> Set as desktop wallpaper.
Reboot.
After that you should be able to change it as before.
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mu3tasemAuthor Commented:
Dear SAM  / Hello There  ,

tired both and non works .  I already requested trial Licenses from another AV vendor and I will scan the machines again and see the result . if no threats found and the problem still exists  I will format the PCs to be in safe side .

Regards
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mu3tasemAuthor Commented:
Done Own analysis
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