<div>
Authentication might be an issue here.<br />
Reboot the computer and retype the password to her Outlook account.<br />
<br />
Otherwise recreate the Outlook profile.
</div>


Authentication might be an issue here.
Reboot the computer and retype the password to her Outlook account.

Otherwise recreate the Outlook profile.

<div>
Provide user with options to question but user stopped responding
</div>


Provide user with options to question but user stopped responding

<div>
<div class="content wysiwyg-content">
Hello, <br />
<br />
I have a Office 365 user when she opens up Outlook, she see a lot of emails in her Outbox. <br />
<br />
She is able to send and receive emails. &nbsp;her computer is a desktop and I do not see any network connection issue. <br />
<br />
Any idea of what else I should check?<br />
<br />
thanks,
</div>
</div>


Hello, 

I have a Office 365 user when she opens up Outlook, she see a lot of emails in her Outbox. 

She is able to send and receive emails.  her computer is a desktop and I do not see any network connection issue. 

Any idea of what else I should check?

thanks,

Emails stuck in Outlook OUTBOX folder.

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

Office 365 is a group of software plus services subscriptions that provides productivity software and related services to its subscribers. Office 365 allows the use of Microsoft Office apps on Windows and OS X, provides storage space on Microsoft's cloud storage service OneDrive, and grants 60 Skype minutes per month. Office 365 includes e-mail and social networking services through hosted versions of Exchange Server, Skype for Business Server, SharePoint and Office Online, integration with Yammer, as well as access to the Office software. All of Office 365's components can be managed and configured through an online portal; users can be added manually, imported from a CSV file, or Office 365 can be set up for single sign-on with a local Active Directory using Active Directory Federation Services.

Microsoft 365

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.