Mac OS X user has issues syncing corporate files stored within Google File Stream

A Mac OS X user was running an older version of Google Drive on her Mac to connect to a corporate Google Drive structure where our organization stores files within the Google cloud.

A week ago she received a prompt to upgrade to Google File Stream and proceeded to perform the upgrade.

She then uninstalled Google Drive.

Now her computer has been having persistent issues updating existing files and downloading new files.

When we open Google File Stream it always says that it is running and syncing. Also her computer constantly maintains a connection to the internet.

She is able to fix the issue by rebooting her Mac and then it will sync the latest changes and download the newest files. However, she has to reboot her computer several times a day.

What can be done to fix this issue?
IT GuyNetwork EngineerAsked:
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serialbandConnect With a Mentor Commented:
Possibly boot into Recovery mode (using command r at boot)and reinstall the OS.  I just did that to recover a 7 year old iMac that was getting a spinning beach ball after logging in.  The beach ball no longer shows up and everything works just fine.  Sometimes corrupt OS files interfere with the Apps from running correctly.   The hard drive is 7 years old and still running because of an old App that can't run on the newer OS.
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serialbandConnect With a Mentor Commented:
Reset the SMC, then Reset the PRAM.

Then reinstall Google File Stream.
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IT GuyNetwork EngineerAuthor Commented:
Please provide me with the steps on how to Reset the SMC, then Reset the PRAM.
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serialbandConnect With a Mentor Commented:
To reset the SMC
If it's not battery powered, unplug the power cord.  Press and hold the power button.
If it's a Mac laptop with a battery you're not supposed to remove, plug in the power, then press and hold the left shift control option and the power button.

To reset the PRAM
start the Mac, then press and hold option command p r
On the newest macbook pros, Wait for the apple logo to show up 3 times.
On older systems, you just have to listen for the chime 3 times.
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IT GuyNetwork EngineerAuthor Commented:
The user continues to have the same issues even after the SMC and PRAM have been reset.

What else can be done to fix this issue?
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serialbandCommented:
Have you reinstalled Google File Stream?
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IT GuyNetwork EngineerAuthor Commented:
Yes I have uninstalled and then reinstalled it several times.
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IT GuyNetwork EngineerAuthor Commented:
Are there any other things that can be done to further troubleshoot or fix this issue without reloading the Mac OS?
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serialbandCommented:
Reloading the OS does not erase user data if you do not erase the disk or partition before you start.  It shoud take about 25-30 minutes on a Mac with SSD, and about an hour with a spinning hard disk.  It's still best to have a back up copy of the data before starting.
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IT GuyNetwork EngineerAuthor Commented:
Will reloading the OS also leave all of the user's programs and configurations intact or will all of the software programs such as Adobe and Office 2016 need to be reinstalled?
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serialbandCommented:
All that stays intact.
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