Terminal Server issue

Terminal Server issue

We upgraded from 2008 to 2016 over the weekend (via 2012!).

Our users connect to another companies servers via RDP shortcuts on their desktop. 2 of the users shortcuts are fine and working however 3 arent. They dont get an error message when the shortcut is clicked, it just does nothing. I have tried to recreate the shortcuts but these do not work either. The 3 users have to manually type in the IP every time to connect.

Unfortunately I cant copy the shortcuts of the 2 users that are working as each user has a different IP they connect to.

Any ideas what could be the problem? I am stumped!
LVL 1
Optima SystemsNetwork EngineerAsked:
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MaheshArchitectCommented:
the link behind the short cut is broken
copy working and non working experience files, edit them with notepad and find out where is problem
MaheshArchitectCommented:
I mean copy rdp files, there is typo above
bbaoIT ConsultantCommented:
> RDP shortcuts

this description is not clear.

If you do mean it is a shortcut of a RDP file, the actual RDP file's location can be seen by a right-click plus Properties check. just make sure the RDP file is still available for the users after the upgrade.

if you actually mean RDP file iteself (technically, a RDP file is a just a pointer, aka shortcut, to a terminal server), so you also need to make sure then TS or RDP servers are still available to the users at same hostname or IP addresses.

does it make sense?
Cliff GaliherCommented:
Truthfully?  You should rebuild your setup. If I understand you right, you did an in-place upgrade.  BUT how remote desktop servers work, allocate licenses, and load balance (even if you aren't load balancing) got complete re-engineered in 2012 (and carried over to 2016.)  I'm not surprised most of your shortcuts and rdp files broke, and the ones that are working could very well stop working when the licenses expire.  This is a major architectural upgrade and requires planning, not just a version bump and maintaining the status quo.

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Optima SystemsNetwork EngineerAuthor Commented:
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