print spooler quits every day

the print server seems to be stopping on a daily basis. it is giving the dreaded 1607 error.  if the print spooler is not working, i go into the C:\Windows\System32\spool\PRINTERS folder and delete the contents and restart the spooler. Then it will be fine for the rest of the day. There were no changes made to any of the printers and no changes to the print server. It just quit one day and now quits everyday. the event viewer showed the following:

Faulting application name: spoolsv.exe, version: 6.3.9600.17415, time stamp: 0x54503ab3
Faulting module name: ntdll.dll, version: 6.3.9600.18438, time stamp: 0x57ae642e
Exception code: 0xc0000374
Fault offset: 0x00000000000f1b70
Faulting process id: 0x158
Faulting application start time: 0x01d3b22d4d5a9bba
Faulting application path: C:\Windows\System32\spoolsv.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: f3ca5493-2078-11e8-80eb-c81f66f70209
Faulting package full name:
Faulting package-relative application ID:
Who is Participating?
Lee W, MVPTechnology and Business Process AdvisorCommented:
Did you update any of the printer drivers?  Did you update Windows?  If a problem starts happening on multiple machines, it's almost certianly a bug in something.  Either Windows or the Printer drivers.  Could be both.  More likely is.  A Windows Update could result in a poorly programmed/tested inkjet (or even laser) driver from one of your printer vendors crashing.  As I said before, UPDATE DRIVERS.  If you already have, DOWNGRADE the drivers.  Start analyzing things - WHICH printers are installed on the crashing machines?  Split them up if you have to.
Casey WeaverNetwork EngineerCommented:
We had this issue from Windows 10 clients attempting to print PDF files from Edge instead of Adobe Acrobat. There's an issue with Kyocera and Ricoh (and I've heard other brands as well but that's here say) drivers that cause the spooler to fail until you delete the job. We had one Win 10 client gumming up the print spooler for hundreds of other users just because of that. Not saying it's your issue, but it's what we ran into. We used a GPO to assign Adobe as the default app to open PDF.
geriatricgeekAuthor Commented:
they're not printing PDF's and it is a mix of win 7 & 10.
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Lee W, MVPTechnology and Business Process AdvisorCommented:
99% certain it's a bad printer driver.  Inkjets have often been problematic, especially if sharing or connecting to a shared printer.  What printers are connected?  Update Drivers.  Or downgrade drivers - sometimes newer drivers are more problematic than older drivers.
geriatricgeekAuthor Commented:
there are about 40 printers. only about 4 are inkjet. all have been in place for months at a minimum. but the problem just started last thursday.
Casey WeaverNetwork EngineerCommented:
Best solution to the problem. Sadly these issues cannot be answered by binary true/false/yes/no questions. The issue will have to be deduced through diving through logs and combing through the scenarios of how and when it crashes.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.