MS Office 2016 Stalls on install

We have a new machine that is running the latest update of Windows 10 Pro. No programs have been installed yet and we are trying to install MS Office from our Office portal. It starts OK but stalls at 3% and sets there for hours. My download speeds are 30mb.
I have stopped the install and ran the O15CTRRemove file from Microsoft and retried the download with the same results.
Any thoughts as to what I should try?
Thomas AnthonySecurity AdministratorAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

CSD-TechComputer TechnicianCommented:
If your an administrator you could use download the software with their tools. Just make sure you set the config files correctly so the users and update the software as they need to in your environment, unless you want to be the one to manage this.

https://docs.microsoft.com/en-us/deployoffice/deploy-office-365-proplus-from-a-local-source

They have a web tool so it can write the xml file for you with the settings you choose. I created one for downloading the software as well as one for installing/deploying the software with a log file to the machine allowing me to see what and where things failed.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Scott CSenior EngineerCommented:
Try on a different machine to see if it's machine related.  Probably not, but it's worth trying.
0
Thomas AnthonySecurity AdministratorAuthor Commented:
Thanks for the thought. Just tried on his account on another machine and it installed.
0
The 7 Worst Nightmares of a Sysadmin

Fear not! To defend your business’ IT systems we’re going to shine a light on the seven most sinister terrors that haunt sysadmins. That way you can be sure there’s nothing in your stack waiting to go bump in the night.

CSD-TechComputer TechnicianCommented:
It could be profile related. Restart the machine and login as an Admin then use the system settings to delete the profile. Once it deletes you can log in as him again and try to install.
0
Thomas AnthonySecurity AdministratorAuthor Commented:
0
Thomas AnthonySecurity AdministratorAuthor Commented:
Sorry, I didn't see the above post stating the same thing. Thanks.
0
Thomas AnthonySecurity AdministratorAuthor Commented:
We ended up with a firewall issue and a lot of latency. Even having local files downloaded it didn't install until we brought the speed up.
It was very helpful to have the local files downloaded once we had the speed up.
Thanks so much for your help.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 10

From novice to tech pro — start learning today.