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MS Office 2016 Stalls on install

We have a new machine that is running the latest update of Windows 10 Pro. No programs have been installed yet and we are trying to install MS Office from our Office portal. It starts OK but stalls at 3% and sets there for hours. My download speeds are 30mb.
I have stopped the install and ran the O15CTRRemove file from Microsoft and retried the download with the same results.
Any thoughts as to what I should try?
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TcAnthony
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TcAnthony
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CSD-TechComputer TechnicianCommented:
If your an administrator you could use download the software with their tools. Just make sure you set the config files correctly so the users and update the software as they need to in your environment, unless you want to be the one to manage this.

https://docs.microsoft.com/en-us/deployoffice/deploy-office-365-proplus-from-a-local-source

They have a web tool so it can write the xml file for you with the settings you choose. I created one for downloading the software as well as one for installing/deploying the software with a log file to the machine allowing me to see what and where things failed.
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Scott CSenior Systems EnginerCommented:
Try on a different machine to see if it's machine related.  Probably not, but it's worth trying.
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TcAnthonyAuthor Commented:
Thanks for the thought. Just tried on his account on another machine and it installed.
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CSD-TechComputer TechnicianCommented:
It could be profile related. Restart the machine and login as an Admin then use the system settings to delete the profile. Once it deletes you can log in as him again and try to install.
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TcAnthonyAuthor Commented:
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TcAnthonyAuthor Commented:
Sorry, I didn't see the above post stating the same thing. Thanks.
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TcAnthonyAuthor Commented:
We ended up with a firewall issue and a lot of latency. Even having local files downloaded it didn't install until we brought the speed up.
It was very helpful to have the local files downloaded once we had the speed up.
Thanks so much for your help.
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