Outllok 2010

I have 2 customer that are both using Windows 10 and Outlook 2010. The first one had both of these products and he can not get his emails address and Password to take. The second customer just installed outlook 2010 onto a new Win 10 device and is having the same issue. ID and Passwords both work in webmail. Does anyone have any ideas as to why this would not work?
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it_medcompAsked:
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Andrew LeniartIT Consultant & Freelance JournalistCommented:
The only possible reason for this is a mis-configuration. Find out if it's a POP / IMAP / Exchange account that's being configured and provide them with personalised step by step instructions, including screenshots that have the relevant domains, pop and smtp servers and ports in the screenshots and all will be well.

In all the times I've dealt with issues just like this, I've yet to identify one that was an Outlook related problem.

Hope that's helpful.

Regards, Andrew

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William FulksSystems Analyst & WebmasterCommented:
What do you mean his email and password won't take?

Are they on a domain or connecting to an outside host? It's probably something to do with the configuration either not pointing to the correct exchange server or something in the authentication.
AlanConsultantCommented:
Hi,

It could very much depend on who is providing the email service.

For example, if they were using Gmail, then they would need to 'allow less secure devices' to connect:

https://support.google.com/accounts/answer/6010255?hl=en

However, that would be completely irrelevant to a different email provider.


Alan.
AlanConsultantCommented:
Hi it_medcomp,

How are you going with this issue?

Alan.
AlanConsultantCommented:
General issue (misconfiguration) identified as almost certain solution, plus specific suggestion if talking about Gmail.
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Windows 10

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