PC to Mac data migration

The wife bought a new mac book pro & is wanting to transfer files, etc., from her dell laptop using the apple migration tool.
Both are on the same wifi network, but the mack never finds her PC.
Are we missing something?
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gromackAsked:
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JohnConnect With a Mentor Business Consultant (Owner)Commented:
I have not done this but I would not spend much time on it either. Format a USB hard drive as ExFAT , copy the files from the PC and then read the files on the MAC
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noxchoGlobal Support CoordinatorCommented:
Have you configured the network settings of the Windows machine to make the file and pictures visible in network? Make sure Firewall on Windows is out or the antivirus is not blocking the connection.
More details here: https://support.apple.com/en-us/HT204087
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serialbandConnect With a Mentor Commented:
If you just have Documents or Downloads, then it might be worth using a USB.  If you have Outlook, or one of the other listed mail clients, browser settings and a desktop background, you'll save time with Migration assistant.  It will be faster over ethernet than over WiFi.  I would even connect the 2 with a crossover cable and set static IPs just to make it faster, especially if your wife has a lot of data.

Make sure the Mac can ping the PCs IP.  Make sure you're sharing your files from Windows.  You can double check by connecting to the Windows system over SMB by opening Finder, then press command k.  Enter The Windows PC's IP address and you should see file shares.  If you can't see and connect to the shares, then it won't work.
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David AndersTechnician Commented:
To use Migration Assistant, make sure your PC and Mac are on the same Wi-Fi network or, for faster transfers, connect them with an Ethernet cable. Then, on the PC, download and install the Windows Migration Assistant. Run that app on your PC and Migration Assistant on your Mac. Follow the prompts on both computers to transfer your data; for complete details and step-by-step instructions, see About Windows Migration Assistant on Apple’s website.

https://www.macworld.com/article/2036233/switch-to-mac-transfer-your-files-from-a-pc-to-a-mac.html
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Eoin OSullivanConsultantCommented:
@gromack - yes it sounds like you're missing something.

Are you running Migration Assistant on Windows as well as OSX .. you need to run the Windows version first so that it broadcasts its availability in a method that the MacBook can pick up.  Download, install and run Migration Assistant on Windows first - https://support.apple.com/kb/DL1913?locale=en_US
This describes the entire process.
https://support.apple.com/en-ie/HT204087

If you've installed Migration Assistant on Windows and its running and the OSX version cannot detect you're then looking at a network WiFi issue or Firewall.  

As your wife has a new MacBook you should be able to use a standard Ethernet cable to connect the 2 laptops directly (a crossover should not be necessary)  so that is one possible option.

If Ethernet cable is not an option and you're on WiFi .. ensure that you
Disable any AntiVirus or similar programs
Disable the Windows Firewall if it is active

Please report back if you've done ALL of the above and it still doesn't work.

It is worth persisting with Migration Assistant as it does MUCH more than just copying files from one PC to another and will save a fair bit of time compared to using an external USB drive and double copying.
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gromackAuthor Commented:
Thanks to all, I'll get back to this tonight or in the morning & report back.
BTW, no ethernet jack on the new mac.
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serialbandCommented:
Use a USB-C to Ethernet Adapter.  If you have an old USB to Ethernet adapter, then get a USB-C to USB 3 adapter.
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gromackAuthor Commented:
Will get this done over the weekend...
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gromackAuthor Commented:
Thanks, she had tried to get this going & didn't realize PC had to have the program running, as well.
I had just assumed the Mac would find the PC, as it seems like Apple does try to make someone's jump from PC to Mac pretty easy.
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noxchoGlobal Support CoordinatorCommented:
Interesting, I made suggestions and gave you the same link which Eoin repeated in his post. And I got ignored.
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gromackAuthor Commented:
Sorry, noxcho, I was probably in a hurry, as I have a tendency to ignore (not intentionally) questions & had wanted to try to wrap it up.
Should have at least credited you with an assist.
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gromackAuthor Commented:
Ok, I was too quick to close this, thinking I had it all under control.
As it turned out, just copying files to a USB drive was the best solution. The migration process started & then would crap out at some point. Both computers on wifi & within a foot of each other, both had power saving options turned off, it just seemed like at some point they just stopped talking to each other. A message came up on the screen, saying connect to PC or something like that & even though it had PC on the screen, it could not connect! Starting the process all over seemed to work at first, but then again, it crapped out at some point. Another added bonus was that each time it started, it wouldn't add to or write over the incomplete transfer, it created another profile (for lack of a better word) to copy files, etc., to.
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