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Lenovo Laptop Users can't see WiFi signals.

We have a Lenovo laptop with Windows 10 Pro that won't connect to WiFi when a user is logged in.
The WiFi board has been replaced twice but no solution yet found.

Lenovo tech could see the WiFi signals from the login screen network icon. (I don't know if he could connect but probably did).e suggest it is a software problem.
So, he suggested that it's a software problem.

A new user profile that was added for testing has the same problem when logged in - can't see any WiFi signals.

So, it appears that something is changing when a user logs on. But what?

It is possible that the firewall is blocking access. Temporarily disable the Firewall or reset it to default specs, restart and test

Sam Simon Nasser

whats the laptop model? last option is to re-format it and start fresh.

post a screenshot of device manager showing the wifi

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ASKER

The WiFi did work on this computer. It's a Lenovo thinkpad x260.

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you did not post a screenshot of device manager yet, as asked...use the snipping tool for that - very easy

Have you tried all suggestions above?

ASKER

I'm being the middle man here .. so it's a little slower than usual. I don't have this computer "hands on".
Hello There: I'm getting the answers....

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ASKER

Thanks all

is your problem solved? then close this Q, and post the solution plse!

ASKER

Thanks again!!

You are very welcome and I am always happy to help you if I can