Lenovo Laptop Users can't see WiFi signals.

We have a Lenovo laptop with Windows 10 Pro that won't connect to WiFi when a user is logged in.
The WiFi board has been replaced twice but no solution yet found.

Lenovo tech could see the WiFi signals from the login screen network icon.  (I don't know if he could connect but probably did).e suggest  it is a software problem.
So, he suggested that it's a software problem.

A new user profile that was added for testing has the same problem when logged in - can't see any WiFi signals.

So, it appears that something is changing when a user logs on.  But what?
LVL 27
Fred MarshallPrincipalAsked:
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JohnBusiness Consultant (Owner)Commented:
It is possible that the firewall is blocking access. Temporarily disable the Firewall or reset it to default specs, restart and test
Sam Simon NasserIT Support ProfessionalCommented:
whats the laptop model? last option is to re-format it and start fresh.
post a screenshot of device manager showing the wifi
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Hello ThereSystem AdministratorCommented:
Go to Settings -> Network and Internet -> Status -> Network Reset -> Reset -> confirm and reboot.
Make sure you have proper driver installed (if you have older laptop maybe it is necessary to use older driver).
And make sure that WLAN AutoConfig service is enabled.

If this doesn't help, try to boot with a cable, log on and see if you will see any networks available after you unplug the cable.

Also try to run:
DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow

If you use an old VPN software, delete this reg key.
reg delete HKCR\CLSID\{988248f3-a1ad-49bf-9170-676cbbc36ba3} /va /f

There is one more otion you could do:
Go to the Media Creation Link (https://www.microsoft.com/en-us/software-download/windows10) and use a bootable USB to repair your OS.
Use Download button and run the program. Use 'Keep Everything'.

Note: Many users were and are complaining about this and the only solution was to switch to cable...

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also - did the wifi ever work ?
Fred MarshallPrincipalAuthor Commented:
The WiFi did work on this computer.  It's a Lenovo thinkpad x260.
JohnBusiness Consultant (Owner)Commented:
That will be an Intel Wireless adapter (very most likely).  

1. Does Device Manager show any hardware anomalies?  I saw you had the board replaced.

2. Try an Intel driver. I have done this from time to time (versus the Lenovo driver).
you did not post a screenshot of device manager yet, as asked...use the snipping tool for that - very easy
Hello ThereSystem AdministratorCommented:
Have you tried all suggestions above?
Fred MarshallPrincipalAuthor Commented:
I'm being the middle man here .. so it's a little slower than usual.  I don't have this computer "hands on".
Hello There: I'm getting the answers....
Girish RTeam Lead, Mobile Solutions, FingentCommented:
A quick troubleshooting might do the trick for you.
I will walk you through few simple steps to troubleshoot the network.
Turn on Wi-Fi (if needed refer to tips on enabling and disabling it)
Ensure that flight mode is turned off
Search for WiFi, connect (after resetting previous WiFi settings)
Setup a temporary network
(use a mobile phone/another machine (hot spot function)/wireless router
If the machine detects the wireless network, it implies the defect is with the router or its settings.
Fred MarshallPrincipalAuthor Commented:
Thanks all
is your problem solved?  then close this Q, and post the solution plse!
Fred MarshallPrincipalAuthor Commented:
Thanks again!!
JohnBusiness Consultant (Owner)Commented:
You are very welcome and I am always happy to help you if I can
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