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Published App Process still runnning after app is closed

Thank you all in advance.

We setup a Windows 2012 R2 server to use for published/remote app. It is running as a VM and seems to have enough hardware resources available.
I have been able to get everything up and running and get users connected.

The issue is that when they close the app the process for that app is still running on the server and the next time they go in, they get a error that the app is already running,

Specifically, this is happening with QuickBooks Pro 2017.

Any ideas? I'm not really sure where to start.

Thanks,
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gpradmin
Asked:
gpradmin
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2 Solutions
 
pcelbaCommented:
It is always hard to say what blocks the Windows process from exiting but as the problem occurs in QuickBooks then you should start here: https://community.intuit.com/products/quickbooks-help-en-us
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Cliff GaliherCommented:
That is by design. Remote apps  aren't closed on the server nor are sessions logged out. This is a performance decision and can be adjusted to a limited extent, but at the cost of performance. Generally you wouldn't do this nor would you have to with compatible programs.

Most programs handle this just fine. Quickbooks Pro, however, is explicitly not compatible nor supported  nor legal to run on remote desktop. It is EXPLICITLY in the EULA, so eve if you find workarounds, which I won't share because I don't endorse breaking the law, it'd still be illegal. I am not accusing you of doing this intentionally... But now you have been informed that, yes, this is illegal. You need to upgrade to quickbooks enterprise. That *is* supported on RDS and does not have this problem.
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pcelbaCommented:
Quickbooks forum provided the answer hopefully.
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