We have a client that has been using Windows Live Mail 2012 on a WIndows 7 Pro computer. WLM will start but freezes when trying to read messages. If the process is killed in Task Manager, the program will not restart until the system is rebooted. Searching for a solution, most sites recommend removing and reinstalling the software but most suggestions were dated prior to 2017. But this is not possible because the installer tries to connect to Microsoft for updates and fails.
When the program fails, we see these items when selecting details in Task Manager:
Problem Event Name: AppHangB1
Hang signature: eca7
Hang type: 2305
The event viewer shows Event ID: 1530 with message "Windows detected your registry file is still in use by other applications or services. The file will be unloaded now..."
The client is considering moving to Outlook but prefers WLM.
Has anyone successfully resolved this or similar issues with WLM?
Could the issue be OS related instead of WLM?
Can anyone recommend a free mail client that would be a replacement for WLM? They did not like Thunderbird. Any experience with Evolution or SeaMonkey email clients?
Thanks for any suggestions or trouble shooting assistance.