Wes Hunter
asked on
Disabling Unified Messaging disables voicemail to phones.
Hi,
I am migrating to Office 365 (Businsess Premium) from Exchange (2010 SP3 RU16). We need to disable Unified Messaging for user syncing to work properly. We can only have Unified Messaging for users that have plans with E3 or above. Unfortunately users with UM disabled have no voicemail now. Voicemail to our phone (Polycom VVX 400 and CX600) is now disabled, the phone will ring and calls can be answered but if you are not there to pick up, the call just ends or disconnects after 20 seconds or so, no voicemail option for the caller. We have on prem Lync/Skype for Bus 2013 that is most likely needing a configuration change to resolve this. Any help would be great!!
I am migrating to Office 365 (Businsess Premium) from Exchange (2010 SP3 RU16). We need to disable Unified Messaging for user syncing to work properly. We can only have Unified Messaging for users that have plans with E3 or above. Unfortunately users with UM disabled have no voicemail now. Voicemail to our phone (Polycom VVX 400 and CX600) is now disabled, the phone will ring and calls can be answered but if you are not there to pick up, the call just ends or disconnects after 20 seconds or so, no voicemail option for the caller. We have on prem Lync/Skype for Bus 2013 that is most likely needing a configuration change to resolve this. Any help would be great!!
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SOLUTION
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ASKER
Since were in a hybrid set up, that means 365 gives us a free exchange license for on prem. Can we use our Exchange Hybrid server to enable UM?
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No comment has been added to this question in more than 21 days, so it is now classified as abandoned.
I have recommended this question be closed as follows:
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seth2740
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I have recommended this question be closed as follows:
Split:
-- Jeff Glover (https:#a42490652)
-- Jeff Glover (https:#a42490770)
-- Jeff Glover (https:#a42491965)
If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.
seth2740
Experts-Exchange Cleanup Volunteer
ASKER