Missing messages in Skype on computer that were received in Skype on cell phone

We have a client who is using Skype (not Skype for Business) and is in a couple groups chats.  On a daily basis, there are messages that are received in Skype on their phone, but the messages do not show in Skype on their computer.  Some of the messages that are received on their phone do appear in Skype on the computer, but not all of them.  Is there any way to synchronize the messages between Skype on their phone and their computer so that all messages show on both.
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advserverAsked:
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Kyle SantosCustomer RelationsCommented:
Hi,

I am following up on your question.  Do you still need help?

If you solved the problem on your own, would you please post the solution here in case others have the same problem?

Regards,

Kyle Santos
Customer Relations
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