Outlook e-mails being sent to ancillary accouts when using a delay rule.

  • I write an email from the Boss and click send.
  • Because of my email delay rule (see picture below), it goes to the outbox. Because of importance, I check it in outbox and then resend
  • The act of checking in the outbox makes the messages switch to my account, not the Boss'ss. Because I *know* I’ve already sent it from his, I don’t think to check this bit.
  • Because it was originally sent from the Boss's it is in his outbox, it still appears in his sent folders when it eventually sends, even though it has flipped to come from me.

Here is a screenshot of my email delay rule.

Outlook Delay Rule
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Mike LazarusAct! Evangelist - CRM ConsultantCommented:
Would it work to save as a draft rather than Send Delay before checking it?
Mike LazarusAct! Evangelist - CRM ConsultantCommented:
If not, what version of Outlook/Exchange?
Do you have the change item Permission for your Boss's email folder?
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

Edward HastedCommented:
Same happens with drafts.
Office 365 - Outlook 2016.
Yes have access to the Boss's e-mail folders.

Will read those comments in a moment.

Many thanks.
Edward HastedCommented:
I'll have to wait until the middle of next week to check if these links apply - looks very hopeful - many thanks.
Mike LazarusAct! Evangelist - CRM ConsultantCommented:
Another idea... Why not just check using the Reading Pane, so you're not touching the email unless you need a change?
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Chat / IM

From novice to tech pro — start learning today.