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troubleshooting Question

Outlook 2016 not receiving new emails unless restarted

Avatar of Chris Nixon
Chris NixonFlag for New Zealand asked on
Microsoft OfficeOutlookChat / IMPC
14 Comments1 Solution21474 ViewsLast Modified:
Hi there fellow Tech Community,

We are having a few issues in our organization whereby some users are not receiving new emails unless Outlook is restarted, when you restart Outlook, it delivers new messages and does so for say under a minute, then stops delivering new messages.

Here are some of the troubleshooting steps we have carried-out, we are finding that the only way to overcome this, is to rebuild the customers PC, which as you all know is a cumbersome task and shouldn't be necessary to resolve an Outlook issue;

Background;
-Office 2016, 32 and 64-Bit
-Windows 10, build version 1607, 1703 and 1709
-All laptop users (HP EliteBook 840 G3 and Lenovo T440p)
-Windows Updates pushed out via WSUS

Troubleshooting done;
-Ran repair of office
-Recreated local OST Files
-Recreated Outlook Profile
-Recreated local Windows Profile
-Checked Outlook connection status, all showing as connected
-Checked A/D Account, not locked or anything along those lines
-Ran scan pst tool, that not really applicable anymore with Office 2016

Some more background;
-Users have additional mailboxes in their Outlook, some are manually mapped in Account Settings, some are delegation mapped via Exchange Admin Console
-We have a mixture of users on Android and iOS devices synching their Exchange Account, does not appear to be a trend with mobile devices

If I have missed any further details, I'll add them, other than that, any suggestions and what people have done to overcome this would be greatly appreciated, as we have searched other Tech Forums and nothing seems to be applicable.

Thanks in advanced.
Chris.