We got a HP System with Windows 10 in yesterday and it has been trying to install Windows 10 1709 Creators update and failing since December. I checked for any malware and removed the free antivirus - stopped the update services, removed the SoftwareDistribution folder in Windows, rebooted - still would not install, so I tried the Windows 10 reset as I have done before - it removed a bunch of the programs (no data) and reset Windows 10 - all of the other updates installed fine after that - except for that 1709 - it keeps failing. I have tried to manually download it and install it that way as well. Every other time, the Windows 10 Reset has worked for me but not this time??