Error processing in Veeam

Need help determining the problem with a VM in VMWARE not processing correctly.  See attached screenshot of error.  I use VMWARE for virtualization.
Screen-Shot-2018-03-09-at-1.34.38-PM.png
mkramer777Asked:
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R@f@r P@NC3RVirtualization SpecialistCommented:
Good afternoon,

According to the printer that I am seeing, the vm presents problems when making the snapshot. Please validate if that vm has a present snpashot if it is, remove the snapshoy and re-run the backup.

Additional you have an error RPC: it is because you have a firewall that is blocked the ports of the tool, if you have a firewall on the server where you want to make the backup, deactivate it to test the backup.

Another question, which operating system has the vm where the backup fails, since depending on the version of your operating system you should also make some RPC configurations.

I remain attentive to your comments.

Greetings.
mkramer777Author Commented:
The OS of the failing VM is WIndows Server 2008 R2
R@f@r P@NC3RVirtualization SpecialistCommented:
Good afternoon,

in mind with the version,

Valid if the VM has a snapshot present, if so, delete it.

On some occasions, the RPC error, some rules must be enabled in the advanced configuration firewall of the operating system.

FIRST VALIDATE IF THE VM HAS A SNAPSHOT PLEASE PLEASE


I remain attentive to your comments.
compdigit44Commented:
Are you able to take a snapshot of the VM manaully with out issue?
Does the proper present if you move it to another host and/or datastore?
R@f@r P@NC3RVirtualization SpecialistCommented:
Hello

Could you perform the tests mentioned?

regards..
mkramer777Author Commented:
I will test soon.  Sorry for the delay
R@f@r P@NC3RVirtualization SpecialistCommented:
Hi, very well please do the tests, and tell me the results.

best regards.
mkramer777Author Commented:
The backup job has several VM's in the job.  How do I check to see if VM has a snapshot on a backup job like this?
R@f@r P@NC3RVirtualization SpecialistCommented:
Hello

The server where you have installed veeam backup is physical or virtual?

To validate if your vmware vm has a snapshot present, do the following:

Right click on the VM where you want to validate if there is a snapshot present.
Then where it says snapshot, select snapshot manager and it appears if the vm has a snapshot present.

Let's validate this first, if you want when you do the steps, take a printer and share it with you.

I remain attentive to your comments.
mkramer777Author Commented:
Veeam is installed on a Virtual Server.    When I look at the VM it says "You are here"    Isn't VEEAM where the issue is on this?  Not sure I am understanding.  All the VM's in the Vsphere CLient sayd "You are here"
R@f@r P@NC3RVirtualization SpecialistCommented:
Option 1:

Login to your Vsphere client

Select the vm where you have the backup problem

right click on the vm

click on snapshot - then snapshot manager

when entering the snapshot manager it will indicate if the vm has a snapshot or not.



Option 2: Shortest step

select the vm

go to the summary tab

Select the datastore of the vm - right click on browse datastore

Enter in the folder of the vm

and inside the virtual folder if you see the virtual disk file in the following way: .vmdk-0000000000, it means that it has a snapshot.

I remain attentive to your comments.
R@f@r P@NC3RVirtualization SpecialistCommented:
Let's do this much better.

Go to the properties of the VM where you have installed Veeam Backup and pass me a printer with the server settings.

click on Edit Configs and pass me the printer of that server.
mkramer777Author Commented:
Look at screenshot.  Am I in the right area?  Can't see a properties, or edit configs.  Is this inside VSPHERE CLIENT?
Screen-Shot-2018-03-19-at-4.18.49-PM.png
R@f@r P@NC3RVirtualization SpecialistCommented:
ok, them click in edit settings and Take the printer and send it
mkramer777Author Commented:
R@f@r P@NC3RVirtualization SpecialistCommented:
ok, go to hard disk 1, select it and pass me the printer
mkramer777Author Commented:
R@f@r P@NC3RVirtualization SpecialistCommented:
ok, your vm de veeam is fine, it does not have any disk caught from another vm.

Now I want you to please take a vm where you have the snapshot problem and pass me the printer, from the first printer that you sent me, select snapshot and pass me the printer
mkramer777Author Commented:
Are you talking here?  See screenshots
Screen-Shot-2018-03-19-at-4.34.28-PM.png
mkramer777Author Commented:
R@f@r P@NC3RVirtualization SpecialistCommented:
click where it says snapshot manager and pass me the printer
mkramer777Author Commented:
R@f@r P@NC3RVirtualization SpecialistCommented:
ok your vm has no snapshot present, but we must validate inside the datastore.

select the vm and go to the summary tab and pass me the printer
mkramer777Author Commented:
All of the VM's look like the screenshot attached on the last comment.   Here is the next screenshot requested.
Screen-Shot-2018-03-20-at-8.06.24-AM.png
R@f@r P@NC3RVirtualization SpecialistCommented:
Hello,

Where it says storage

Select vmfs-vol1, right click and select browse datastore and pass me the printer.
mkramer777Author Commented:
R@f@r P@NC3RVirtualization SpecialistCommented:
ok select the folder of the Vm that you want validates, just select and pass me the printer
mkramer777Author Commented:
F-FS is the VM that is failing in VEEAM.
Screen-Shot-2018-03-20-at-8.15.50-AM.png
R@f@r P@NC3RVirtualization SpecialistCommented:
ok you do not have snapshot present in the VM, in summary you can not make a backup of this virtual machine because veeam throws you an error that you already published at the beginning of the post, correct?
mkramer777Author Commented:
yes
R@f@r P@NC3RVirtualization SpecialistCommented:
Very well, according to the error, it is observed that the test fails because the veeam tool indicates that there is an existing snapshot in that vm, which is why the backup test fails.

We already validated that the vm does not present a snapshot, so we discarded this part.

Does the backup test only fail with this VM? or with all the others ?.

Let's do the following test, you will take a snapshot of the vm where you have the problem, when the snapshot ends tell me and share the printer, validate the printer that I am attaching to how to do the snapshot.
How-make-snapshot-Image1.PNG
How-make-snapshot-Image2.PNG
How-make-snapshot-Image3.PNG
mkramer777Author Commented:
Only fails with the one VM.  All others are successful.     When I do this where is the snapshot saved to?  What do I name the snapshot?
Or does that not matter?
mkramer777Author Commented:
Also, will this slow down the VM when the snapshot is taking place?
R@f@r P@NC3RVirtualization SpecialistCommented:
you can put the name you want to the snapshot,

the performance of the vm will not be affected, because we will do the snapshot with the option that marks you in the printer, will make the snapshot faster.
mkramer777Author Commented:
Now what?  Is says 100% done already.
R@f@r P@NC3RVirtualization SpecialistCommented:
If the snapshot is ready please send me the printer, go to snpashot manager and send me the printer
mkramer777Author Commented:
R@f@r P@NC3RVirtualization SpecialistCommented:
ok you are going to click where it says Delete all, when fianlice, you go to the datastore where the vm is and send me the printer, after you delete the snapshot.
mkramer777Author Commented:
R@f@r P@NC3RVirtualization SpecialistCommented:
ok you do not have snapshot present, now try to take a backup of the vm and tell me the results.

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mkramer777Author Commented:
I let the Veeam backup run (which includes several VM's) and I get the same error message that the 1 VM I am having trouble with failed.
R@f@r P@NC3RVirtualization SpecialistCommented:
Good Morning,

In account, we already ruled out the snapshot problem.

Validating the printer you sent, there is also an RPC error, RPC is due to network or firewall errors, I recommend deactivating the firewall where you run the veeam backup and additionally disables the firewall in the vm where you want to backup, since it generates problems Communication.

As your server is Windows server 2008, I indicate how you should do it.

You enter the server.
Start / control panel / Windows Firewall / turn windows firewall on or off / click on off and click on Ok.

try the backup again.

I remain attentive to your comments.
mkramer777Author Commented:
I turned off the firewall.  I will see if the backup works today.
R@f@r P@NC3RVirtualization SpecialistCommented:
ok, perform the tests and notify me.

regards
mkramer777Author Commented:
Same error after shutting down firewalls
R@f@r P@NC3RVirtualization SpecialistCommented:
Good afternoon,

Did you indicate the same error? or a different error?

I recommend you to do a ping from the server where you have veeam backup installed to the server that you want to backup.

Likewise, a ping from the server that you want to backup to the server where you run veeam backup.

Both servers are configured in the same VLAN and network segment?

Watch for your comments...
mkramer777Author Commented:
all is well with those tests.   Both servers are in the same VLAN and network segment.  Do you think I need to start from scratch and create a new VEEAM backup for this VM?
R@f@r P@NC3RVirtualization SpecialistCommented:
Hello

First I recommend you try the backup with another server, to validate if the problem comes from the veeam tool or the vm.

I remain attentive to your comments.

Regards...
mkramer777Author Commented:
rebooted the VM and now it works fine.
R@f@r P@NC3RVirtualization SpecialistCommented:
Hello

Well, the problem could be solved.

I remain attentive to your comments.

regards..
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