Windows 10 blank screen with cursor after login

I have a client's Windows 10 computer that doesn't log in correctly.  Once you get past the login screen, the screen goes blank except for the mouse cursor.  This will persist for somewhere between 5 and 15 minutes (I've not timed it).  This happens even on a new user I just created.

It passes chkdsk, sfc, and dism without errors.

Through trial and error I identified that disabling the AppReadiness service fixes this particular symptom.  This raises other problems with functions that rely on this service.

I've set it for Automatic (Delayed) and also Manual but the problem persists.

I found numerous references to this, but they seem to relate to the earlier 1703 version where this is 1709.  The solutions I found regarding that had to do with rights on a folder (they were the same as on my computer that doesn't have the problem) or keys to be removed from the registry that don't exist on the problem computer.

There are no System Restore points from a time before when the problem started.

Has anyone else experienced this with 1709?  Any suggestions on how to resolve it?
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CompProbSolvAsked:
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CompProbSolvConnect With a Mentor Author Commented:
I was successful at resolving this with an in-place reinstallation of Windows.  That implies to me that there was a problem with a windows file, though I don't have a good clue as to which one.  I'd have thought that the DISM or SFC commands would have either identified or fixed the issue.

@ComputerMunkey:  Yes, that was the DISM command I used, preceded by one with /checkhealth
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Abraham DeutschIT professionalCommented:
try booting in safe mode.
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ComputerMunkeyCommented:
I realize this isn't for 1709 but it is possible that the same registry keys are causing your issue. If you are able to run it, it may fix the issue.
https://support.microsoft.com/en-us/help/4043292/windows-10-black-screen-when-restarts-after-windows-update-oem-factory
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CompProbSolvAuthor Commented:
@Hello:
I had seen mention of that, but it's not installed on this computer.  It doesn't show up in the Updates list and when I try to uninstall it with the wusa command it says that it's not installed.
I tried downloading it (both the Delta and the Full) and both say they aren't applicable to my computer.  I did download the correct one (x64 Windows 10).
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CompProbSolvAuthor Commented:
@ComputerMunkey:
I had seen that but didn't try it because of how it specified the older version.  I just now downloaded both files and ran them.  The Appx.... file doesn't give any indication that it ran or did anything.  The other one installs similar to any other KB.  Neither fixed the problem, though.
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CompProbSolvAuthor Commented:
@Abraham:
What would you suggest after I start in Safe Mode?  It comes up properly as one would expect since it doesn't load the AppReadiness service.
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ComputerMunkeyCommented:
You said it causes problems for other applications if you simply leave the AppReadiness Service disabled until a patch comes out for it?  Some people are able to leave it disabled without an issue.

Other things to try:

Run the update troubleshooter.
https://support.microsoft.com/en-ph/help/4027322/windows-update-troubleshooter

You said it passed DISM?  Did you use this command?:  DISM.exe /Online /Cleanup-image /Restorehealth
If not, try that.

I'm sure you want to avoid it if possible, but I did have a client that required a RESET to take care of the issue.
https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options
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Abraham DeutschIT professionalCommented:
Disable this application from running on startup restart see if you can login.
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Hello ThereSystem AdministratorCommented:
Since you could get into Safe Mode, I guess it's driver/service issue.
So I suggest to update video driver first, then chipset driver. Consider updating the BIOS + other drivers.

Then check all startup services and disable all that could make the mess (usually 3rd party service)
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CompProbSolvAuthor Commented:
Yes.. .as stated.. .if I disable the service then I get to the desktop without issues.  The key is that the service is important and shouldn't be disabled.
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CompProbSolvAuthor Commented:
@hello:
I can leave everything enabled except for this one service and I get to the desktop without issues.  All else has been updated.
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Hello ThereSystem AdministratorCommented:
Which service?
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CompProbSolvAuthor Commented:
From the OP:
"Through trial and error I identified that disabling the AppReadiness service fixes this particular symptom"
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Hello ThereSystem AdministratorCommented:
Sorry... missed that.
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CompProbSolvAuthor Commented:
The suggestions offered were reasonable, but didn't resolve the problem.
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