Excel pritning on HP OfficeJet blows page total to hundreds

Client has two Citrix XenApp 6.5 systems. One of their users accesses both Citrix systems from various locations.

In Ireland he has his home and own office space. When he access either system from either of those locations and opens any Excel document and tries to print to his local printer (in both in home and Dublin offices he has HP OfficeJet 6700) Excel prints and document as hundreds of pages, content printers on first few pages and then hundreds of balnk pages. In Print Preview it shows 1 of XXX for all/any Excel documents.

If he logs onto either Citrix system in out London HQ and prints to our Canon devices, the Excel documents print correctly
If he emails same documents to his own Office 365 and then prints to his HP OfficeJet 6700, in either Dublin location, (i.e. outside Citrix) they print correctly.

Any ideas folks?
LVL 13
Mark GalvinManaging Director / Principal ConsultantAsked:
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crystal (strive4peace) - Microsoft MVP, AccessRemote Training and ProgrammingCommented:
Hi Mark,

it sounds like the HP OfficeJet 6700 printer driver is not installed on the Citrix server

Since his local machines do have the driver, he can print if he gets the document ... but when he is connected, his computer is not the one processing the file for the printer.  

... or perhaps the driver IS installed and he simply needs to choose a printer other than the default.

have an awesome day,
crystal
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Dirk KotteSECommented:
there are different problems with printer drivers...
a possible option is to enable and use the "citrix universal printer".
here the page is send to the client als EMF File and the local installed citrix client select the printer and print to this local printer.
This solved some problems for me.
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Dirk KotteSECommented:
Hi Mark,
is your problem solved?
What was the solution?
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