Excel pritning on HP OfficeJet blows page total to hundreds

Client has two Citrix XenApp 6.5 systems. One of their users accesses both Citrix systems from various locations.

In Ireland he has his home and own office space. When he access either system from either of those locations and opens any Excel document and tries to print to his local printer (in both in home and Dublin offices he has HP OfficeJet 6700) Excel prints and document as hundreds of pages, content printers on first few pages and then hundreds of balnk pages. In Print Preview it shows 1 of XXX for all/any Excel documents.

If he logs onto either Citrix system in out London HQ and prints to our Canon devices, the Excel documents print correctly
If he emails same documents to his own Office 365 and then prints to his HP OfficeJet 6700, in either Dublin location, (i.e. outside Citrix) they print correctly.

Any ideas folks?
LVL 13
Mark GalvinManaging Director / Principal ConsultantAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

crystal (strive4peace) - Microsoft MVP, AccessRemote Training and ProgrammingCommented:
Hi Mark,

it sounds like the HP OfficeJet 6700 printer driver is not installed on the Citrix server

Since his local machines do have the driver, he can print if he gets the document ... but when he is connected, his computer is not the one processing the file for the printer.  

... or perhaps the driver IS installed and he simply needs to choose a printer other than the default.

have an awesome day,
Dirk KotteSECommented:
there are different problems with printer drivers...
a possible option is to enable and use the "citrix universal printer".
here the page is send to the client als EMF File and the local installed citrix client select the printer and print to this local printer.
This solved some problems for me.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Dirk KotteSECommented:
Hi Mark,
is your problem solved?
What was the solution?
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.