My Toshiba Satellite C55-B5202 is all messed up after trying to update drivers. The Intel drivers were uninstalled and after trying to refresh the laptop I see drivers for Vista, Windows 7 and other OS instead of Windows 8.1 x64. Windows Search is now Win 7, my Intel drivers are Vista now so the PCI, USB, Video/Audio, Network and other drivers are wrong and won't update to Windows 8.1 drivers when I try to update them. The BIOS info is missing important hardware information and I can't figure out how to add the part numbers & other product info to get proper product support using the Toshiba software loaded to repair what is wrong & update what can be updated. Even the BootMgr says it's a Vista OS KB file from Microsoft so I'm not even getting Windows 8.1 when I start up the laptop.
When I go to the Toshiba support website and enter C55-B5202 the "manuals & specs" tab has the PDF with detiled info on Model Name, Part Number & UPC and tells me basic info on the laptop's features... but the "drivers & updates" tab has incorrect links/info that either don't get installed when I try to install something, or the incorrect OS version is installed even though I selected "Windows 8.1 64-bit".
The page that comes up for thedrivers & updates link for my machine & OS version is https://support.toshiba.com/support/modelHome?freeText=1200008359&osId=38
The BIOS links are for machines with the product numbers PSCLUx & PSCLYx which is Satellite C50x-B/C55x-B laptops.
My laptop is PSCMLx like the page link for the Satellite C55-B5201 laptop for the PSCMLx & PSCMQx machines listed as Satellite C50-B/C55-B/C50t-B/C55t-B laptops.
How can I get the incorrect drivers removed and install the correct versions & OS platforms so I can try to update this laptop to Windows 10 or is the best I can hope for is to get Windows 8.1 x64 reloaded the way it was when I bought this new & update 8.1 as much as possible?
I need help finding system information so anything I'm missing or is incorrect can be changed. Any help on these categories is appreciated:
Other OS Description
Embedded Controller Version
Platform Role Mobile
The original Computer Name would be helpful... it's listed as HOME now. How can I change the Computer Name, Manufacturer, Model, Model Number, Categories, Description, Domain, DNS Suffix, PATH and other environment info back to what it is supposed to be for a C55-B5202
Intel Celeron N2830 Bay Trail-M ZBWAA LA-B303P motherboard K000891180