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Joe Grosskopf
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Cannot connect Outlook 2016

outlook 2016 no connection to server. I setup a profile and have cache mode turned on. It updates the cache. But then no email in or out. The status bar says "disconnected". I remove cache mode and outlook will not open. Cannot find the server. OWA is working just fine. I am able to work using that web email but I would like outlook setup. I cannot "hone in" on the problem. I turned on outlook logging, the only error is "Finishing the Spooling Cycle, Error code = 0x80040115". Outlook 2013 works with no issues. After much searching I have read that Outlook 2016 is very dependant upon Autodiscover. So I am thinking something is wrong with this service. I have ran the micrsoft connectivity analyser and it successed with the address autodicover.domain.com but on the other domain.com/autodiscover, it cannot connect. I'm not sure if that is my issue or not. I have tried deleting and re-creating the autodiscover IIS site and reset iis, not change. The domain.com/autodiscover will not work as domain.com points to an internal server with address ending in 101 and the autodiscover server is 117.

Any suggestions?

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Hypercat (Deb)

8/22/2022 - Mon
Valentina Perez


if autodiscover test is succeed..when you confugured outlook 2013 do you use autodiscover or you manually create the profile?

it is only one Outlook 2016 client? or several outlook 2016? If it is only one you can try to repair outlook.

All the profiles do not work?

Which exchange version do you have?

Joe Grosskopf

This is the only Oulook 2016 client. I believe all our 2013 clients use autodiscover (It automaticaly finds and populates the account info when you configure profile). Using Exchange 2013
Joe Grosskopf

OMG, Outlook 2016 is the biggest pieece of garbage. How does outlook 2013 work so well and all you do it upgrade and nothing works. I connected without cache mode (had to disable encryption between outlook and exchange server). Outlook opened. Added a shared mailbox. Cannot expand the folders, says "cannot connect to exchange". (I have full delegate access to the folder). Enabled cache mode, outlook opened and updated the cache. tried to send an email, email stuck in outbox. Closed outlook re-opened, outlook is now disconnected.

Somehow this cache mode is the issue and I need it to work with the shared folders. I have googled at least a hundred articles and have deleted and recreated my profile at least 50 times.

If anyone has any clue what is going on, I'd appreciate it. Otherwise, I guess I'll call Microsoft and pay fr a support case.
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Hypercat (Deb)

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Joe Grosskopf

Thanks. Do I remove the autodisover and mail Host(A) from the original zone?

HI jsgrosskopf,
Please check this article to fix autodiscover. Steps 1, 2, 5 and 8.
Hypercat (Deb)

No, you can leave them there, as they will be used by other versions of Outlook.
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I have the same explained in my article.
Hypercat (Deb)

Sorry, MAS, but I don't see how the fact that you wrote an article containing this information changes the fact that I posted the answer to this particular question. I never read your article and posted the answer based on my own expertise.