MS reinstalled Office and lost my contacts, calendar, and rules
Posted on 2018-03-13
Allowing O365 to update to build 1802 caused a problem and none of the Office applications would work. Every time I opened one it said it needed to repair. Pressing repair seemed to make it work but the next day, pressing repair just made the app shut down so I contacted Microsoft Support. They reinstalled Office (it still doesn't work - second tier is logged in now) Meanwhile back at the ranch. When they tried to fix the problem on Friday, they deleted my contacts, calendar, and rules. I have an .ost file from just before this happened, But each time they do another install (we're up to about 8 by now), it creates a new .ost file.
1. I have the .ost file from before the reinstall. Will going back to the original .ost file restore my missing items?
2. What is the proper procedure for AUTOMATIC backup of Outlook settings. I use Carbonite and they only backup .pst files. they do not back up .ost files so what am I supposed to do? I really don't want to have to remember to manually create a backup every day/week/whatever.