Problem with Uninstalling Program

I recently installed a trial version of SmartDraw on my Windows 10 computer.  The program worked fine, but doesn't meet my needs (and seems to slow down other things, though I'm not certain about that).  I tried to uninstall it using both its own Uninstall program and through my Windows uninstall program.  But I get an error message saying it can't open the INSTALL.LOG file (see below).  How can I get this program off my computer?

Install Log error
Thanks,

Phil
philsimmonsAsked:
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JohnBusiness Consultant (Owner)Commented:
Install the program again, then restart and try uninstalling again.  (Note, I have certainly heard about 3rd party uninstall programs)
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R@f@r P@NC3RVirtualization SpecialistCommented:
Hello,

Option 1:

Go to the unit where you installed the program before and validate if the program's file folder is there, if so, remove it completely manually, then restart the operating system and validate that the program does not exist.

Option 2:

Go to the operating system registry:

Validate the path HKEY_LOCAL_MACHINE - SOFTWARE - Search for the program folder - Right click on Delete and then restart the operating system.

I remain attentive to your comments.

Regards..
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philsimmonsAuthor Commented:
Well, guys, so far no luck.  Reinstalling SmartDraw didn't change the problem, and I can't find any sign of it in either of my Program folders or the Registry.  Pretty scary, though the program and their website both seem legit.  I'll try to contact them and see if they can tell me how to get rid of it.  Thanks.
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JohnBusiness Consultant (Owner)Commented:
Please do that

There is a program called Revo Uninstaller but my experience is that it does not always work and then can leave a bigger problem than you started with

The vendor may have a cleanup script to get rid of the program
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nobusCommented:
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RyanHelp DeskCommented:
I use IObit Uninstaller located here:

https://www.iobit.com/en/advanceduninstaller.php

It's free.
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R@f@r P@NC3RVirtualization SpecialistCommented:
You can use an application that is responsible for performing a general cleaning of your operating system to destroy folders or hidden files of the application.

I recommend Glarys utilities that offers a lot of options to scan and clean your operating system.

Do you have any antivirus that includes a system cleaner? If you do not have it, I recommend this very complete antivirus and with a large number of options to clean your 360 total security operating system.

I share the links of both tools, I recommend that you try them.

https://www.glarysoft.com/
https://www.360totalsecurity.com/en/

Or run the windows system cleaner, clean the disk and then run a defrag.

I remain attentive to your comments.

Regards..
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JohnBusiness Consultant (Owner)Commented:
I use Glary Utilities and if they work here for you, I recommend and like the product.
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R@f@r P@NC3RVirtualization SpecialistCommented:
If you have an antivirus application, run a scan to validate if you find a virus with the tool that you can not delete.
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philsimmonsAuthor Commented:
The vendor finally got back to me with the suggested process for eliminating the program.  Thanks.
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JohnBusiness Consultant (Owner)Commented:
Thank you Phil and I was happy to help
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