• Status: Solved
  • Priority: Low
  • Security: Public
  • Views: 32
  • Last Modified:

Cannot get the PC to start

Hi

I have just purchased an Intel NUC 7i7BNH 1TB 2.5 SSD Windows 10 pro.  Start up yesterday perfect.  On shutdown the blue led lights remained on so I held the power button for 8 seconds to force stop the NUC, as I have done with many pc's many times.  

Plugged in to re-start and the red led light (indicating power) came on.  I press the power on button and red led light goes off but the NUC does not start-up.  If I leave it plugged in for a while (15 to 20min) it starts getting really hot so although silent, something is happening in the background.  The PC screen is completely blank and I have tried F2, F4 or F10 options after pressing the start button but the screen remains blank, as if no signal received from the NUC.  

Would love some suggestions on what to check next.

Many thanks
0
Robin Keuning
Asked:
Robin Keuning
  • 2
  • 2
  • 2
2 Solutions
 
Sam Simon NasserIT Support ProfessionalCommented:
is it under warrenty? if yest return it to the company your purchased from.
0
 
Robin KeuningAuthor Commented:
I am not connected to it.  HDMI to the screen only.  LAN connected for internet.  Nothing more.
0
 
JohnBusiness Consultant (Owner)Commented:
Turn it off and make sure it is fully off.  Then leave it for 15 minutes.  

Now turn it on again.

Does that work?
0
Protect Your Employees from Wi-Fi Threats

As Wi-Fi growth and popularity continues to climb, not everyone understands the risks that come with connecting to public Wi-Fi or even offering Wi-Fi to employees, visitors and guests. Download the resource kit to make sure your safe wherever business takes you!

 
Robin KeuningAuthor Commented:
Sadly John no.  

It's been off for 15hrs and not plugged in.  Tried again and same result.  When I plug it in the red led lights up.  When I press the on switch the red led turns off and nothing (the blue led lights lit up when I turned it on the 1st time, now they don't).  After 20 minutes it appears to be heating up so I unplug as clearly something is horribly wrong ;(

Cheers
0
 
JohnBusiness Consultant (Owner)Commented:
You said it was new. Can you return it under warranty
0
 
Sam Simon NasserIT Support ProfessionalCommented:
no feedback from the user,
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Simple Misconfiguration =Network Vulnerability

In this technical webinar, AlgoSec will present several examples of common misconfigurations; including a basic device change, business application connectivity changes, and data center migrations. Learn best practices to protect your business from attack.

  • 2
  • 2
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now